Blank e-mails

Hi there, @Jack721. I'm here to share some troubleshooting to identify what's causing the issue.

You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

Follow the steps below on how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK when you see the message, QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
6. Run Verify Data again to make sure there's no error.

For more details about the process, please see this article: Verify and Rebuild Data.

Then, update your QuickBooks Desktop to the latest release from our official website. 

1. Go to the Downloads & Updates page.
2. Click the standard setup link.
3. Select the country, product, & version and click the Search button.
4. Click the Get the latest updates link.
5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
6. Follow the prompts on the screen to install the updates.
7. Restart your computer after the update is installed successfully.

After that, create a test invoice and resend it to your email to double-check. You can also check out these articles for further future reference:

• Error: QuickBooks is unable to send your email to Outlook
• Set up email service

Visit us again should you need further assistance in sending email in QuickBooks Desktop. I'd be happy to help.

Hi @@Jack721

Hope you’re doing great. I wanted to see how everything is going about sending an invoice email. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!