Blank Screen

Hello there, vijaydillet!

Thanks for bringing this matter to my attention. I'm here to lend a hand and ensure this matter gets resolved. 

It's good you've attached a screenshot, so I can better see the issue you're encountering. I've checked if there are ongoing investigations related to this, and so far, there's none. 

Since you're able to login through Internet Explorer, it's possible the Chrome browser's cache is causing this to happen. As an overview; A typical browser uses a cache of memory to work efficiently and load pages faster. However, as data collects it can cause unexpected results. 

You need to first login to a private browser:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to login and see the QuickBooks Online homepage transactions in the private browsing session, please go back to your regular browser and clear its cache. 

Here's an article to guide you through the process: How do I clear my browser cache and temporary Internet files?

Once done, close and re-open the browser, log back into your QuickBooks Online account. 

These steps can generally help get you back to business. 

Be sure to update me here on the results of your testing, I want to ensure this matter gets resolved. 

Help! I tried IE and Chrome, I tried clearing  the caches and icognito...I still get the completely blank screen!

Help! 

Hi willowdaleblackhawks2010,

Let's press F5 on your keyboard to reload your web browser. Then, access your account again to see if you still have a blank screen.

If you're experiencing the same results, please try accessing your account after an hour or two.

Give us a call if none of the recommended steps seem to work. This way, we can check your account and assist you further.

I've added this link in case you need some help articles for future reference: https://quickbooks.intuit.com/community/Help-Articles/bd-p/help-articles?label=QuickBooks%20Online.

Feel free to post anytime if you need help with anything else. We're always here to help.