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Community Contributor *

bounced check

I have searched and searched and can't seem to find an answer on the community board. I have the desktop version of QB pro 2017. I use "Create Sales Receipt" when someone pays for a service. A client wrote a check and it bounced. I can't seem to figure out how to rectify this in QB. Please help. All the solutions I've found seem to be geared towards those who use the "Create Invoice" screen for payments, and don't seem to be applicable.

thank you so much in advance.

QuickBooks Team

Re: bounced check

Hello there, @bteague.


There are two ways to record bounced check in QuickBooks. I can help walk you through how it works.


Here's how:

  1. Go to the Customers menu.
  2. Click Customer Center.
  3. Choose the Transactions tab.
  4. Select Received Payments.
  5. Double click the payment you want to record as NSF.
  6. On the Receive Payments window, select the Record Bounced Check icon. 
    1. Enter the following:
      • Bank Fee and Date
      • Expense Account for the Bank Fee
      • Class
      • Customer Fee
    2. Click Next.
    3. Review the bounced check information in the Bounced Check Summary screen.
  7. Click Finish

That should do it!


For detailed information about recording bounced checks while in Multi-user mode, you may check this article: Bounced Check from Customers (Option 2).


Keep me posted if you have other questions about managing your customer payments. I'm always here to help.

Community Contributor *

Re: bounced check

thank you. I appreciate it, but that seems to be the same info I've found already. The issue I'm having is that the payment isn't listed under "Receive Payments." It sounds like this method can only be used if you receive a bounced check on an invoice.  I use "Create Sales Receipt" when a customer pays for a service. 


I have this handout (attached) on my computer but am not sure where it came from. It looks like it would have the details I need, and if I had it's original source, I'd be able to click the link for instructions. Unfortunately all I have is a PDF so I'm unable to expand it. I have circled the link I need to find.


Re: bounced check

Thanks for getting back to us, bteague.

Allow me to take over and help you record the bounced check via QuickBooks Desktop.


Based on the example, QuickBooks will create a journal entry for the customer which will bring back the receivable to the account. I put a sample journal entry below.



You have two options to record the bounced check. First, you can create a journal entry that look's the JE above. Second, you can delete the sales receipt and recreate it as an invoice.


To create journal entry:


  1. From the QuickBooks Company menu, choose Make General Journal Entries.
  2. (Optional) In the Make General Journal Entries window, change the Date field.
  3. The Entry No. should automatically populate. If not, type a number for your journal entries. QuickBooks Desktop will automatically number subsequent journal entries.
  4. Enter the General Journal Entry details.
    1. Enter or select the first account in your transaction. If you are using an A/R (accounts receivable) or A/P (accounts payable) account, the first account in the General Journal transaction should be the AR or AP account.
    2. Enter the debit or credit amount for the account you selected in step a.
    3. Repeat steps 4a through 4e to enter distribution lines until the transaction reaches a zero balance. The total in the Debit column should be equal to the total in the Credit column.
  5. Click Save & Close to save the journal entry and close the window or click Save & New to save the journal entry and create a new one.

These articles are a good reference:


Keep me posted if you need more help in recording the bounced check. I'm here to help you out.