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Level 1

Browser seems to be zoomed.

My font in the QB online app is super small and I get a pop up message that says "Your browser seems to be zoomed. Please reset it for best experience". It's only in the app
1 Comment 1
Tori B
QuickBooks Team

Browser seems to be zoomed.

Hey there, @corinne5.


Thanks for reaching out to the Community for support. I understand how frustrating it can be when the QuickBooks Online app has super small text. Rest assured, you came to the right place to get this sorted out. 


Since the error message states, "Your browser seems to be zoomed. Please reset it for the best experience", let's reset the app data. Resetting the app data plays the same role as clearing the cache from your browser. Both the app and browser stores cache to save time when loading repetitive data and images. These files can often become outdated and corrupted, causing issues like the one with your text being small. I've included the steps below to reset the app data. 


  1. Click Help at the top.
  2. Selecting Reset App Data.
  3. Then, close and re-open the app.

You can see further details in QuickBooks App for Windows and Mac general support.


That should do the trick! Please let me know if you have additional questions or concerns. Feel free to reach out to the Community at any time. 

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