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Drabkin
Level 2

Bugs in Mac desktop 2020 Version 19.0.5 R6 Build 916

QB Crashes when I create a new vendor and enter a bill.

 

QB "Crash Catcher" hangs on my screen with message "Error Occurred, null must quit"  I have to force quit this as it remains even after shutdown and re-start.

 

Profit and Loss reports  "Standard" and "detail" do not match in COGS. Difference of  256.08 . " How is that possible? It's the same data for each report.

 

I have been a Windows desktop QB user since 1998.  Recently converted to MAC desktop and started with new company file.  Also have re-installed software twice.

 

?????

3 Comments 3
Rose-A
Moderator

Bugs in Mac desktop 2020 Version 19.0.5 R6 Build 916

I'm here to ensure your QuickBooks Desktop for Mac stops crashing so you'll be able to create new vendors and enter bills, Drabkin.

 

Updating your QuickBooks Desktop for Mac to its latest release is a good start when it comes to fixing data-related issues.

 

Here's how:

 

  1. Go to https://downloads.quickbooks.com/app/qbdt/products.
  2. Select your Country (US).
  3. Choose your product (QuickBooks Mac Desktop) and Year (2020).
  4. Hit Search.
  5. Click on Get the latest updates.

Once updated, you can now add your new vendor and enter your bills. Regarding your Profit and Loss Standard and Detail reports, the amounts may be overstated due to reasons like different date ranges and reporting basis. I'd suggest filtering the Accounting Method and ensure they have the same dates.

 

To maximize your QuickBooks experience, I've added this resource which contains information about its latest features and how to use them: What's new in QuickBooks Desktop for Mac 2020.

 

Feel free to get back to me if you have any other QuickBooks related or vendor and reports concerns. I'll keep an eye for your response. Have a great rest of your day!

BerlineDeluxe
Level 1

Bugs in Mac desktop 2020 Version 19.0.5 R6 Build 916

Experiencing issues with the desktop app on mac. Uninstalled and reinstalled, clear cache, no success. 

 

- 30+min wait time on the phone, unable to get the line

- Chat form is down on your website

- Just typed a whole text on another forum topic and it all erased when I pressed post. 

 

Way to go at wasting our time Intuit. This is supposed to be a professional PAID software on which our business rely. Poor customer service is provided as on every rare occasion I have had to call for simple inquiries of bugs and it always took more than an hour of my time. Shameless

Candice C
QuickBooks Team

Bugs in Mac desktop 2020 Version 19.0.5 R6 Build 916

Good afternoon, @BerlineDeluxe

 

Thanks for joining on this thread. I'm here to make your experience with QuickBooks better. 

 

To properly assist you with this issue, what's occurring in the system that needs to be fixed? I'll be able to determine the best solution for your business once I receive these details. Depending on the problem, this article may be able to help you out:

 

 

It's my priority that you're able to get back to running your business. The Community and I are always here to lend a helping hand. Just hit the Reply button when you're ready. I'll be waiting for your response. 

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