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Level 1

Business requirements for using Quickbooks Merchant services


I have been using Quickbooks for record keeping for over 10 years, in the last 4 years I have started a small mail order company on the side which has grown to process about 1k per month in credit card transactions. I originally used Square for processing since it was simple to setup.  There is no handy integration for square so I ended up with a lot of entering deposits and deduction. Thinking there has to be a better way, I checked with Quickbooks merchant services and found the fees comparable. After creating my account and running a transaction the deposit was delayed. I was sent an email requiring more information which I sent everything they asked for. After which I was sent a second email saying it could be processes - this was over a week after the credit card was run. I called into payment services and after 45 min on the phone they told me the address didn't match apparently the person had moved recently, and with that they informed me that my account was going to be shut down...?? I asked why or what the requirements are so I can keep my account... And all they say is that is was a business decision and they aren't required to tell me why.... ??? So what i am wondering is what are the requirements??? Why doesn't Quickbooks like small users??? I find no listing of requirements anywhere??? Do you recommend just staying with Square??? (Quickbooks obviously did....)

Not applicable

Re: Business requirements for using Quickbooks Merchant services

I appreciate you bringing this to my attention, @Happymom.


I want to help you with this so that you'll be able to use your merchant account.


When signing up for Merchant account, all you need is to verify your credit card. If there are issues on the credit card used, accepting payments will be declined. You'll also have to use local cards for the payments to go through. You may need to use another credit card if you're having trouble with the credit card you're using.


If you're using QuickBooks Online, you can refer to this article on how to accept credit card payment: Process a credit card payment in QuickBooks Online.


For QuickBooks Desktop, you can check this link: Process a credit card payment in QuickBooks Desktop.


Keep me posted if you have additional questions about using your merchant account. I'm here to help you further if needed.

Level 1

Re: Business requirements for using Quickbooks Merchant services

I will update this if my account is closed the the support person I talked to today made it sound like the account will be in good shape once they apply the corrected address to the payment( the user had moved and still had the old address with the credit card company) It just happened that it was my first transaction that this it happened on... So I guess that may have been why they planned to shut the account down??

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