May I know what specific issue you’re currently experiencing? Any additional information you can provide me will help to ensure a timely solution.
However, if you want to know more about your subscription, I’ll have to collect personal details to access the account. We build privacy and security into everything we do, so I recommend contacting our QuickBooks Care Team.
They can view account information in a secure space. We already streamlined the process of asking for help from our support. Instead of contacting us, you can now sign up for our call back process or get real-time help via the Start a Message feature.
Go to the Help section of the company file to see the contact details.
Choose QuickBooks Desktop Help to open the Have a Question window.
Hit the Contact us link to see the Contact Us screen.
Tap the Search for something else link and then enter the issue in the field box.
Press Search to display the Start a Message menu.
For future reference, let me share this link that contains a summary of the latest software enhancements to make you more productive and efficient: Firm of the Future.
Reach out to me if you have any other concerns or questions about QuickBooks. I’ll pop right back in to answer them for you. Have a good one.