Hi there, ginaboonie.
I'm happy to provide you with the steps to contact support. If you want them to call you back, you have to initiate the Call me back feature within the QuickBooks Product. To do so, follow these steps:
Contact us through your product
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
While you're waiting to hear back from support, you can post what you need help with here and we'll be more than happy to help. Thank you for your time and have a nice afternoon.
