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debbado42-gmail-
Level 1

Can anyone speak to a live person ?

 
14 Comments 14
Angelyn_T
QuickBooks Team

Can anyone speak to a live person ?

Thank you for dropping by here in the Community forum, @debbado42-gmail-.

 

Yes, you can speak with a live support today. I can guide you on how to reach out with one through QuickBooks.

 

Here's how:

 

  1. Open your QuickBooks Online account, then go to the Help menu and tap Contact us.
  2. Enter a short description of your concern under the What can we help you with? window, then click on Let's talk.
  3. Choose a way to connect with support or click on the Get a call or callback button.

To connect with support at your most convenient time, you can check their business hours from this link: Support hours and types.

 

In case you need related resources while working with QuickBooks, you can also check out the topics from our help articles: QBO help articles.

 

Please know that you're always free to share your concern with us here so we can address them immediately. Just leave a comment below. Have a good one!

wareagle56
Level 2

Can anyone speak to a live person ?

the help button doesnt work

 

wareagle56
Level 2

Can anyone speak to a live person ?

i have desktop and dont have the online help

 

ReymondO
QuickBooks Team

Can anyone speak to a live person ?

Hi there, @wareagle56.

Thanks for bringing this attention to us. 
 

We have an investigation currently in place concerning an unexpected error when accessing the Help system in QuickBooks Desktop (QBDT). Our product engineers are now prioritizing this so you can get back to your business as soon as possible.

I recommend giving our Customer Care Team a call using this link: https://help.quickbooks.intuit.com/en_US/contact

 

This way, they can add your account details to the list of affected users. You'll be updated by email as soon as fix is implemented. 

Please also check out our support hours. This will ensure that we address your concerns on time.

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QBO, don't hesitate to visit us back. We'll be happy to help.

Kim471
Level 1

Can anyone speak to a live person ?

My Quickbooks Says that it needs to be reactivated and that it is not updated and paid. This is not true as it was paid in the beginning of January

MadelynC
Moderator

Can anyone speak to a live person ?

I’ll help you fix this issue so you’ll continuously run business, @Kim471.


The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities. We can perform some steps here to get this resolve. 


To start, try to access your account in a private window. Then check if the message still remains. You can use these key shortcuts below for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


If it works, shift back to your regular browser and clear its cache to start fresh. You can also use other supported browsers as an alternative. In addition, it would be best to utilize the Health Checkup Tool. It is used to check multiple aspects of the browser to ensure the application runs seamlessly. 


On the other hand, you’ll want to update your software to its latest release if you’re using QuickBooks Desktop. This way, you'll have the latest feature and fixes. 


I’ve attached a link here that can help run and organize your business finances. The Webinars and Events are designed to assist your understanding of the features, functions, and benefits of QuickBooks.


Let me know how this goes. I'm determined to ensure your success. Have a good one.

kekoakat
Level 2

Can anyone speak to a live person ?

except I just keep getting calls from the third world hell hole answering center in India that don't know what they are doing!

 

Gsimonson75
Level 1

Can anyone speak to a live person ?

Hello

Tori B
QuickBooks Team

Can anyone speak to a live person ?

Hi there, @Gsimonson75.

 

Thanks for taking the time to post here in the QuickBooks Community. 

 

Please let us know how we can assist you. Here in the Community we provide step by step tutorial's to help in the best way we can. Our users and employee's join together as a team to find solutions for issues. 

 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care!  

Janrenz
Level 1

Can anyone speak to a live person ?

Hi i need help to open QB , my computer crashed and i lost all the files...can you help me retrieve my QB files?

 

MarsStephanieL
QuickBooks Team

Can anyone speak to a live person ?

Hi there, @Janrenz. I'm here to help you recover your QuickBooks file.

 

Let me share some details about getting the lost file in QuickBooks. If you're referring to QuickBooks Online, you can access it on any device through a browser. However, if you're using the QuickBooks Desktop product, you may want to check if you have secured any file of QBW, QBB, or QBM file.
 

You can install the license of your QuickBooks Desktop account and restore it on the new computer if you have secured the file I've mentioned. If you haven't secured any files from it, you may use the QuickBooks Auto Data Recovery (ADR) feature.

 

It can restore lost transactions using your current or the last few hours of your Transaction Log file and a copy of your Company file.

 

This feature is available in QuickBooks Pro, Premier, and Enterprise Solutions for Windows but not in Accountant Editions. Before doing this process, ensure  to update QuickBooks to the latest release. You may check out this article for more details: Recover lost data with QuickBooks Auto Data Recovery.

 

Another way to recover the working copy of your company file is to contact our Customer Care Team. They have the tools to help retrieve your data and guide you in which file type needs to be restored in the new computer. 

I've also had these articles below to learn more about the process of restoring data in QBDT together:

 

 

Let me know how it goes. If you need anything else, leave a reply below. I’ll be more than happy to help. Take care!

Emi2
Level 1

Can anyone speak to a live person ?

I am unable to add polish ING bank account

 

 

 

Fiat Lux - ASIA
Level 15

Can anyone speak to a live person ?

@Emi2 

Is the bank name listed in QBO? Try opening your QBO account on any private/incognito browser.

FateCandylaneT
QuickBooks Team

Can anyone speak to a live person ?

I've come to help you connect your banking account, Emi2. Let me ensure you'll get the assistance you need.

 

With QuickBooks Online, connecting bank accounts requires specific and accurate banking names to make sure you'll have the correct listing. For ING bank accounts, only the ING Direct AU (Australia) and ING European Union are available from the banking lists. If your financial institution doesn't appear from the lists, you can request support for your bank. I've added screenshots and steps for your reference.

 

Here's how:

 

  1. Go to Bookkeeping and select Transactions.
  2. Select Bank transactions and click Connect account.
  3. Search for the name of your financial institution.
  4. If you’re unable to find your bank, click the Still can't find your bank? button.
  5. Enter your bank's web address (URL) in the field provided, then select Request.

 

connect bank account.png

 

For further insights and detailed steps, you'll want to visit this guide: Find your bank or credit card account when you connect to online banking.

 

Once you've successfully connected your bank, QBO will automatically download your transactions. You can categorize and match them to ensure they're in the correct accounts.

 

If you require additional assistance connecting your bank, you're always welcome to get back to us here on this thread. We'll be around whenever you need help. Take care!

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