Hi there, Philip.
I'll connect you with our live support team because your situation requires a real-time review to identify the underlying cause of the error. They have the necessary tools to determine the cause of the issue.
To successfully connect them, please follow these steps:
- Log in to your QuickBooks Online (QBO) Payroll account.
- Click the Help (?) icon.
- Utilize the QB Assistant by entering your question or topic, and it will provide options to help you find answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
- If you can't find the information you need, select Contact Us to connect with an expert for assistance.
To know more about the contact hours of our QBO Payroll Live Support team, feel free to go through this article: Get help with QuickBooks products and services.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.