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pamelawhitley78-
Level 1

Can I please speak to an actual person to help me with an error on moving my Quickbooks 2012 to Quickbooks online?

When I try to move the information over it gives me an error message to contact you at 1-800 number but it refers me to this online chat. I need to speak to a customer service representative. Is that possible?
2 Comments
LieraMarie_A
QuickBooks Team

Can I please speak to an actual person to help me with an error on moving my Quickbooks 2012 to Quickbooks online?

Hi there, @pamelawhitley78-.

 

Currently, we have an ongoing investigation about the "Error while fetching migration data from JSON file" error message when importing from Quickbooks Desktop (QBDT) for Mac to QuickBooks Online (QBO). However, this error won't affect your data conversion. Rest assured that our system engineers are investigating this issue. You can refer to this article for the workaround used: How to fix errors when converting from QBDT to QBO.

 

You'll need to make sure that you're using a supported version when converting a company file. You can install the trial license of QuickBooks 2020. This way, you'll be able to export your data to QBO from the trial version.

 

Once done, follow these steps:

  1. Open your company file using the trial version.
  2. Go to Company and select Export Company File to QuickBooks Online.
  3. Select Start your export.
  4. Sign in as an admin to your QuickBooks Online company.

 

For more detailed steps, refer to this article: Move your QuickBooks Desktop file to QuickBooks Online.

 

Know that there are limitations when you convert your file. That includes the attachments, audit trail, and recurring transactions. 

 

Once done, I'd recommend running the Profit and Loss and Balance Sheet reports to ensure that you transferred your data correctly. To verify your reports in both products, filter the date period to All Dates and the accounting method to Accrual. For more information, check out this article: What to do after converting from QBDT for Windows to QBO.

 

On the other hand, if you keep getting this message, I encourage you to reach out to our Customer Support Team. This way, they can add your account to the list of affected users so that you will be notified of any updates on the investigation's progress via email.

Here's how to contact our support:

  1. Go to Help.
  2. Click on Contact Us.
  3. Enter your questions or concerns and click on Let's talk.
  4. Choose either Start a chat or Get a callback.

Due to the ongoing pandemic, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. For more details about our support availability, refer to this article: Contact Support


After the conversion, check out this article to ensure data was transferred successfully: What to do after converting.

 

Don't hesitate to comment below if you have other questions. I'm always around to help. Have a great day.

pamelawhitley78-
Level 1

Can I please speak to an actual person to help me with an error on moving my Quickbooks 2012 to Quickbooks online?

Error while fetching migration data JSON file

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