We appreciate you bringing this to our attention, rs. Adjusting the size of your logo within QuickBooks Online (QBO) only affects its appearance inside the program, not in the emails sent to your customers. With that in mind, I'm here to direct you to the team that can assist you further in resolving this issue.
Our support team has the tools to access your account securely, identify the cause of the issue, and provide a resolution. Here's how you can reach a live representative:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Please choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
Please refer to this article for more details and their support hours: Get help with QuickBooks products and services.
As a temporary workaround, you can download the invoice PDF with the correct logo size and manually send it to your customers.
Additionally, you can refer to this article about sending a reminder to your customer: Create and send customer statements in QuickBooks Online.
Please return to this thread if you have other concerns with your logo in QBO, rs. Keep safe.
