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NaomiWest
Level 1

Can I sign up if Im in Jersey Channel Islands?

Hi I'm in Jersey Channel Islands, can I sign up to Quickbooks? I cant submit my full address, there's an issue with the county part of the address submission section.

10 Comments 10
Fiat Lux - ASIA
Level 15

Can I sign up if Im in Jersey Channel Islands?

Try to sign up for QB Online UK version

https://quickbooks.grsm.io/UK

 

DivinaMercy_N
Moderator

Can I sign up if Im in Jersey Channel Islands?

Hello there, @NaomiWest. It's nice to see you here in the Community. I'm glad to share with you the steps to sign up for QuickBooks Online (QBO) seamlessly.

 

Creating a QBO account for users from a different country is easy. Follow along below to get this done right away:

 

  1. To sign up, go to this link: Choose your country.
  2. From there, select your country. 
  3. Next, follow the on-screen steps to create an account.

 

Once done, here's an awesome resource that you can access for guidance in setting up your company: Getting Started With QuickBooks Online.

 

You might also want to check this page for a compilation of video tutorials on navigating the program: Learn about QuickBooks Online with how-to videos.

 

I'd love to know how this goes. Please get back here for any updates about this. If you have additional questions about creating a QBO account, feel free to post a comment below. I'm always around and ready to lend a hand. Have a good day and take care.

NaomiWest
Level 1

Can I sign up if Im in Jersey Channel Islands?

Hi, I'm afraid the same problem is persisting. 

It is insisting on a UK county on the billing address and the buisness address. 

JonpriL
Moderator

Can I sign up if Im in Jersey Channel Islands?

Appreciate the update, @NaomiWest.

 

I'll share insights about creating an account from scratch in QuickBooks Online.

 

First off, I wanted to make sure we're on the same page so I tried recreating a trial account using a sample address from the Jersey Channel Islands. It turns out that the QuickBooks Online account for customers using this location is indeed a United Kingdom (UK) version.

 

Since we have a channel addressing all concerns from our customers generally from the UK, I recommend starting the same conversation with them using this direct link: Welcome to the UK QuickBooks Community.

 

From here, let one of our specialists know how you're unable to start an account using the complete address from the Jersey Channel Islands so they can provide the troubleshooting steps needed to get your account started.

 

For all the features and functions of QuickBooks, it's best to log in using any of our supported browser versions and use this reference for guidance: Help Articles in QuickBooks Online. Also, you can read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

 

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks concerns. Take care always and stay safe!

NaomiWest1
Level 1

Can I sign up if Im in Jersey Channel Islands?

Hi, I have tried as you suggested to follow the 'choose your country' link you posted. Did that, tried to set up an account from there, and when I got to billing, they would not accept my address: only counties in UK listed despite clicking Jersey earlier on. It will not let me move forwards until something is in the county box. Can't seem to go any further! Can you help?

Fiat Lux - ASIA
Level 15

Can I sign up if Im in Jersey Channel Islands?

@NaomiWest1 

Try to pay it with Paypal.

Nicole_N
QuickBooks Team

Can I sign up if Im in Jersey Channel Islands?

Hello, @NaomiWest. Thanks for your follow-up and for doing the steps shared by my peer above.

 

Upon checking here, the reason why your address won't be accepted is that it's not a supported region in QuickBooks. That is why you'll be directed to the UK. Please know that the UK product is restricted to UK billing addresses which can cause issues for customers when attempting to subscribe or resubscribe.

 

Let me also share this article where you can read some of the most commonly used articles for additional reference and guidance to achieve tasks in QBO: Getting Started With QuickBooks Online.

 

The Community is always around if you have further questions in mind. Don't hesitate to leave a reply below. Take care, and have a good one!

Jsyman
Level 1

Can I sign up if Im in Jersey Channel Islands?

Hi, did that work for you ? I am in the same situation as @NaomiWest1 

Thanks.

CarlSJ
Moderator

Can I sign up if Im in Jersey Channel Islands?

Let me explain why you're re-directed to the UK QuickBooks product when signing up for QuickBooks even though you're in Jersey, @Jsyman.

 

Currently, QuickBooks products are unavailable for Crown Dependencies like Jersey, Guernsey, and the Channel Islands. However, we're looking forward to supporting these areas in the future.

 

In addition, customers with the said addresses will be re-directed to the UK QuickBooks product. However, it's important to note that this version is limited to billing addresses, which can cause problems for customers when they attempt to sign up or re-subscribe.

 

Furthermore, I've attached this reference as your guide once signing in to QuickBooks Online: Get started in QuickBooks Online: a quick tour & what to do next.

 

Feel free to ask again if you require additional assistance signing up with QuickBooks for your current address. Have a good one.

Deity Alpha
Level 7

Can I sign up if Im in Jersey Channel Islands?

@Jsyman 

You can use the trial version of QB Desktop 2021 UK version as a workaround.

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