Can I speak to a representative?

Hi there, kwallis7. 

Thanks for visiting the Community. Yes, you can contact us through phone or chat within your QuickBooks company to speak with our representative. Here's how: 

1. Login to you QuickBooks. 
2. Go to the Help (?) icon at the top right.
3. Click Contact Us to connect with a live support agent.
4. Enter a brief details of your concern in the field. 
5. Choose option to get through us. 

I'd appreciate it if you can tell me your concern so I can be of help. You can also visit our QuickBooks Support site to search related topics that can answer to your product-related concerns. 

Don't hesitate to click on the Reply button below if you need to add more details of your concern. Looking forward to hearing again from you. Have a great day ahead. 

I got a message that my cc was expired.  Then I see that we have several active versions of QB related to the expired CC.  It makes not sense and we need to clean this up.   How do we proceed?

Thanks for sharing your concerns with us in the Community, @hbganz.

This message appears if your credit card account reaches its expiration date. For us to continue our subscription, we need to update our credit card information. This requires a master or company admin access to perform this action.

If you don't have this access, your master admin can set your role as company admin. If you have this access, you can follow these steps to update your account:

1. Go to Settings ⚙, then click Account and Settings.
2. Select Billing Subscription.
3. Click Edit ✎ beside your payment method.
4. Update your credit card info.
5. Let's make sure the address in QuickBooks is the same as the one on your credit card statement.
6. Select Confirm card or Save.

You can also manage the access of the users in your account QuickBooks by clicking this link here.

if you need further assistance in regards to updating your billing subscription, please let me know by commenting below. I'll be back in a moment.

where do I find the settings button?

I received an urgent email - that my payment could not be processed. I clicked on the button that says Fix it, went in added the same info again and it keeps telling there was an error. Can a real person please call me to discuss this??!!

You can find the Settings or Gear icon at the top-right corner of your QuickBooks Online (QBO), @contractorglassandmirror.

On the other hand, since the email you've received didn't resolve your payment issue, I recommend contacting our Phone Support Team. This way, they can further check on this matter and help you resolve it in no time.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

Keep in touch if you need more help with QuickBooks Online, or there's anything else I can do for you. Of course, I am always here ready to help you whenever you reach out. Have a great day and take care always.

i tried and not work , i need help to reactivate payroll subscriptions

Thanks for becoming part of the Community, MReyes4.

If you're unable to get in touch with our Customer Care team while signed in, you can reach them outside-of-product.

Here's how:

1. Go to Intuit's Contact Us page.
2. In your What can we help you with? options, click Search for something else.
3. Enter a description of the situation in your Tell us more about your question: text box.
4. Hit Search.
5. Scroll down to the Here's how to connect with a QuickBooks expert about " ..." section.
6. Select one of the available contact methods. Their support hours will be displayed for you so you'll be aware of when agents are available.

In the event you're not able to get logged in to your account, I'd recommend resetting its password and/or recovering its user ID:

1. Visit the sign in screen.
2. Click I forgot my user ID or Password and follow your onscreen instructions.

If you used your email address or user ID to verify the account, you'll receive an email with a password reset link. If you didn't receive your mail, there's there's a few things you'll need to do before repeating the process:

• Check your spam and/or junk folders.
• Add do_not_reply@intuit.com to the address's contact list.
• Review inboxes as well as spam/junk folders for all addresses you might've used to sign up for your account.
• Whitelist emails from Intuit.

If you no longer have access to the email that was used to create your account, you'll need to send a request to recover it.

In the event you're able to get signed in, you can reactivate your subscription yourself. If not, you'll be able to get in touch with our Customer Care team outside-of-product using the steps above. They'll be able to pull up your account in a secure environment and help you look into reactivating the subscription(s).

The Community's also here to help. Please feel more than welcome to send a reply if there's any questions. Enjoy the rest of your day!