Can I speak to a representative?

Hey there Amy-Nagy.

Due to COVID-19, we are making some changes to our staffing and our support hours, which is now 6 AM-6 PM PT Monday-Friday. You can always contact chat support by following these steps: 

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us: Start a chat, Get a callback or Ask the community.

I would personally recommend asking the community. Where you have access to help from Intuit Employees such as myself as well as help from businesses like yours. If you want, you can reply below and I'd love to assist with any questions you may have.

Hi, I got an email from Intuit saying there were going to be changes in my account according to prior conversation in the winter 2020. I need to verbally speak to a representative about this for clarity . 

Hi there, @3FLIP7.

I'd like to help you with your concern and get it sorted out right away. You can share with me the details so we can narrow it down. Additional information is appreciated.

Nonetheless, if you wish to speak with our representatives, yon refer to the steps provided by my colleague MaulikH.

You might also want to consider checking our Support hours page to contact them at a time convenient for you.

Let me also suggest checking our Account management page that you can use for reference. There, you'll learn some pointers on how to manage your QuickBooks Online (QBO) account smoothly.

If you have other concerns or questions, you're always welcome to post here anytime. I'm always here to assist you. Take care and stay healthy.

Need a call back at [Removed by Moderator].  Thanks

Welcome to Community, @mrogers3.

I would love to assist you with your queries. However, we're unable to do an outbound call here in the Community space. I recommend reaching out to our Customer Care support in case you need to speak with one of our live agents.

Here's how:

1. In your QBO account, go to the Help (?) menu at the top.
2. Scroll down and select Contact Us.
3. Type in a brief description of your concerns, then hit Continue.
4. Choose either Start a chat, or Get a callback.

If you need help with other tasks in QBO, you can browse for specific topics here and look for responses that fit your concern.

Feel welcome to message me back if you still have questions or concerns with the program. I'll be glad to answer them for you. Take care and have a wonderful day ahead.

Where is QBO?

I'm not good on a computer

Using a computer is quick and easy, @kgfkima.

Rest assured, I'm here to help you navigate and ensure you're on the right track.

You can log in to your QuickBooks Online (QBO) account by going through this link: https://c71.qbo.intuit.com/qbo71/login?&useNeo=true&region=US 

From there, ensure to enter your credentials correctly to log in flawlessly. Once logged in, you might want to check some of our video tutorials to guide you in learning your ways around QBO. 

Know that I'm always around to assist you whenever you need help with your QBO account. Just leave the details below and I'll get back to you as soon as possible.