Can i speak to an expert

You can go through the Contact Us tree and upon answering some basics on which version and what the problem is request a callback from a paid staffer. Their level of expertise would be up to you to decide.

You can seek out a local Pro Advisor https://quickbooks.intuit.com/find-an-accountant/

Or you can ask your questions here on the forum, where it just so happens, some experts tend to visit

I sold the  business associated with this account in June 2019. Office has closed and phone numbers have been changed. The Merchants Services account is still open but not used in over 1 year. Charges continue to m credit card. Want to STOP.

Tried changing info on line but system wants to confirm me with the old contact information. How do I make these changes and satisfly your confirmation requirements. Contact back to me at [email address removed]

Hi there, @DHP1. 

Thanks for adding your first post to this conversation. I'm here to share some guidelines on updating your business and account information for your QuickBooks Payments account. 

First off, ensure that you have the Admin access to change the information in your account profile. Also, make sure you still have your old info listed below to satisfy the confirmation requirements: 

• Physical and mailing address
• Phone number
• Merchant's service number (for your merchant to view)
• Contact email

For more details, check out this article: Change your business info for your QuickBooks Payments account.

Once successfully updated, follow these steps below to cancel your payments account to avoid future charges: 

1. Go to the Account tab, then select Account Profile.
2. Choose Close Account, then choose your reason for closing and add any comments you'd like to share.
3. Hit  Submit.

By the way, the system automatically remove your email address for security purposes. Just in case you still have trouble updating your information, please contact our Payments Support for further assistance. They can also help review the charges in your account. 

For future reference, check out our links attached in this article: QuickBooks Payments FAQ. You'll find answers here relevant to your common concerns about Merchants Services. 

Feel free to visit and post some more of your concerns in the Community, @DHP1. I'm always around here to be your QuickBooks guide. 

I recently had a charge for 4 months and wasn’t able to use any of the quick books on-line ? Can I be credited and start using my services that I have transferred from my 2012 quick books desk program??

@Jazz6896 

Have you converted data from QB Desktop 2012 to QB Online?

I appreciate you sharing the details of your concern with us, @Jazz6896. Let me make it up to you by ensuring you get the best help available so this gets sorted out immediately.

I understand the importance of knowing what the four-month charge was for. In situations like this, we'll have to review the setup of your QuickBooks account. The process requires us to open your account, which I cannot perform here in the Community since this is a public forum for security reasons.

To check your account securely, I recommend contacting our QuickBooks Payments Team. They have the proper tools to look into your account and can review if you will be credited for using such services.

Here's how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

You can also visit this article for more details and check their support hours to know when agents are available: QuickBooks Online Support.

Additionally, check out our general help topics page if you need help with other tasks in QBO. Type your concern in the search field, and this page will route you to the related help articles, Community discussions, video tutorials, and more.

You're always welcome to get back to this thread if you have other QuickBooks-related concerns. I'll be around ready to back you up. Keep safe!

Good morning. Why am I not receiving my paystubs. 

I appreciate you for chiming in on this thread, @pbarnes1059. Let's figure out why you're unable to receive your paystubs in QuickBooks Workforce.

There could be several reasons why you're unable to access your pay stubs.

First, your employer may have switched from one Intuit or QuickBooks payroll service to another. If so, you'll need to be invited to QuickBooks Workforce from the new payroll service. I'll share this article for the step-by-step guide: Invite your employees if you use QuickBooks Online Payroll.

Second, it's possible that your employer created a late or backdated paycheck. That said, you can wait for an email notification that your pay stub is ready.

For more details, you can refer to this link: Troubleshoot missing pay stubs in QuickBooks Workforce.

Furthermore, your employers can print paychecks or pay stubs in QBO so you can have a hard copy of your compensation.

Should you need additional guidance in viewing your pay stubs, please don't hesitate to reach out to the Community. Our team is active 24/7 to provide further support. Stay safe, and have a good one.

pbarnes1059 is not me first off. 
I am pbarnes1959 please make the appropriate correction 

Hello there, @pbarnes1059. Let me share some steps in changing the account name in QuickBooks Community. 

In the QuickBooks Community, you can personalize your user name according to your preference. If you wish to change it, you can edit your profile. Let me show you how:

1. Go to your profile, then click Edit.
2. In My Settings, click PERSONAL, then Username.
3. Enter your new user name and hit Change Username. 

After that, you may also be able to edit your public details. These details may include your Preferences, Avatars, Tagging, Macros, and Subscriptions & Notifications.

For more questions regarding QuickBooks concerns, visit us here in the community. We're here 24/7. Have a good one!