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Level 1

Can i speak to someone by phone?

Charges to my monthly sub changed from $12/month to $40/month on 03/07/20
2 Comments
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QuickBooks Team

Can i speak to someone by phone?

You might have been given a discount when you created the account, heavensgatechurc. 

 

Once a promotion expires, the regular rate will automatically apply. The details about your subscription, including the monthly subscription fee, are emailed to you after you signed up for the account. I'd recommend checking out the email confirmation to see if a discount was applied when you activated your account.

 

You can also follow these steps on how you can reach out to our phone support team so they can discuss this further with you:

 

  1. Click the Help menu and click Contact Us.
  2. Let them know that you need help with your , then click Let's talk.
  3. Click Get a call or Start messaging if you want to start a chat session.

Please take note that due to the ongoing pandemic, our phone and chat support channels are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

 

Don't hesitate to reach out to us again if you need more help with QuickBooks. 

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Level 13

Can i speak to someone by phone?

@heavensgatechurc 

Your discounted period is expired and you have to pay the regular price now. If you wish to keep the lower price, you will need another effort. Utilize the 3rd party tool to migrate your data between QBO accounts.

https:// transactionpro.grsm.io/qbo

 

Once you are ready to proceed, open a NEW QBO account with a current discounted rate. You may get a discounted price for up to 6 months. 

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

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