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I'm glad you reached out about this, @Carlos35.
If you QuickBooks Payments you can take and process payments in QuickBooks. If you notice a recent payment you accepted is on hold, don't worry. This doesn't mean there's anything wrong. It means we need to review the payment.
Sign in to the Merchant Service Center any time you need to check the status of customer payments.
If you see the word "Withheld" in the Method column, that payment is on hold and we're reviewing it. Any time there's an issue, we'll email you about it.
I'm linking an article for you to read more on payments and how they are processed with QuickBooks Payments: Why are my funds on hold?
Let me know if you have remaining questions or concerns on this; I'm here to help! Take care.