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sherri-nassauflo
Level 1

CAN I TALK TO A LIVE PERSON

 
9 Comments
CharleneMae_F
QuickBooks Team

CAN I TALK TO A LIVE PERSON

I'll show you a way to contact our representative, @sherri-nassauflo.

 

You can get our Customer Support Team to call you back via our Contact Us feature in QuickBooks Online. Though aside from phone support, you can also share your concern with us, and we'll help you out.

 

Here's how:

  1. Go to the Help icon and then select Contact Us.
  2. Enter a brief description of your concern in the dialogue box.
  3. Click Let's Talk.
  4. Select Get a callback.

 

For me to ensure that you'll be assisted on time, please check out our support hours.

 

You can also visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.

 

I'll keep an eye on your response. Please know that we're always here to help.

KimberlyLballard29
Level 1

CAN I TALK TO A LIVE PERSON

I am trying to update my credit card on file and it will NOT let me update or run PAYROLL DUE in 1 hour TODAY!  HELP

 

CharleneMae_F
QuickBooks Team

CAN I TALK TO A LIVE PERSON

Let me take it from here, KimberlyLballard29.

 

Before we begin, may I know what is stopping you from updating your credit card? A screenshot would also be a great help to further verify the cause of the issue.

 

You may follow these steps in changing your credit card:

  1. Sign in as the master admin or company admin user.
  2. Go to the Gear icon and then select Account and Settings.
  3. From the left menu, select Billing & Subscription.
  4. Select Edit ✎ beside your payment method.
  5. Update your credit card info.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once everything’s good, select Confirm card or Save.

 

If the issue persists, I recommend contacting our Customer Support Team. They'll be able to assist you in updating your credit card, as well as running payroll.

 

Additionally, you may want to consider running payroll reports. This helps you get a closer look at your business's finances.

 

We'll be around if you have any other concerns. Have a good day.

Krosero
Level 1

CAN I TALK TO A LIVE PERSON

It doesn't come out 'Let's talk"

CharleneMae_F
QuickBooks Team

CAN I TALK TO A LIVE PERSON

Thanks for joining on this thread, Krosero.

 

We've improved the process of contacting our QuickBooks Support Team. I'd suggest following the updated steps below.

  1. Click the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your issue or question on the Type something field, then click the send icon.
  4. Choose I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

To ensure that you'll be assisted on time, please see our support hours.

 

Also, you may consider checking out these articles to learn more about QuickBooks Online. 

 

Additionally, I've included an article that'll help you change your billing info, payment method, and plan subscription level. This ensures everything is accurate:  Manage Your QuickBooks Details.

 

Please do get back to this thread if you need further assistance in dealing with your other QuickBooks tasks. I'm here to ensure everything is taken care of.

delehanty57
Level 1

CAN I TALK TO A LIVE PERSON

I purchased Intuit Quickbooks Pro 2019 desktop in March of 2019. The product is now forcing me to sign-in to use it. I've tried multiple different days to sign in. Now I can't invoice my customers. This is unacceptable. 

 

I'm able to get the system to email me the 6-digit code but after I do, it takes me to a page on how to recover. Everything I do is a circle that brings me back to entering the 6-digits. This has been going on for over an hour and I need to be able to invoice clients.  PLEASE HELP....

MorganB
Content Leader

CAN I TALK TO A LIVE PERSON

Hi there, delehanty57.

 

Thanks for following up on this thread. I want to make sure you're able to get logged in to your QuickBooks Desktop account.

 

To manage your account information, my first recommendation is to check out what is referred to as CAMPs. CAMPs is the Customer Account Management Portal where you can manage many aspects, including user ID access. Here's how to get signed in to the portal:

  1. Go to camps.intuit.com
  2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
  3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

The following article provides additional info about using this system: View, manage or update your Intuit account in CAMPs

 

If you're still unable to get logged in, you may want to reach out to a member of the QuickBooks Desktop Support Team. This link provides the steps to do so: Contact the QuickBooks Desktop Customer Support Team

 

With this info, you'll be back to work in your account in no time. Please feel free to reach back out if you have any other questions. Take care!

bkazanci
Level 1

CAN I TALK TO A LIVE PERSON

I create an account by mistake and cancel the account the same day

 

please refund my $75

Candice C
QuickBooks Team

CAN I TALK TO A LIVE PERSON

Hey there, @bkazanci

 

Congrats on making your first post here in the Community. Let's ensure that you get this refund of $75. 

 

To be sure that this gets refunded back to your account, I recommend contacting our Customer Support Team. They have the tools to review the back end of your account to see if the refund was processed/ is taking place. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the problem and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy. 

 

Please inform me of how it goes. Feel free to ask if you have any other questions or concerns. I'm always here to lend a helping hand. Have a good one!

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