I'll show you a way to contact our representative, @sherri-nassauflo.
You can get our Customer Support Team to call you back via our Contact Us feature in QuickBooks Online. Though aside from phone support, you can also share your concern with us, and we'll help you out.
For me to ensure that you'll be assisted on time, please check out our support hours.
You can also visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.
I'll keep an eye on your response. Please know that we're always here to help.
Let me take it from here, KimberlyLballard29.
Before we begin, may I know what is stopping you from updating your credit card? A screenshot would also be a great help to further verify the cause of the issue.
You may follow these steps in changing your credit card:
If the issue persists, I recommend contacting our Customer Support Team. They'll be able to assist you in updating your credit card, as well as running payroll.
Additionally, you may want to consider running payroll reports. This helps you get a closer look at your business's finances.
We'll be around if you have any other concerns. Have a good day.
Thanks for joining on this thread, Krosero.
We've improved the process of contacting our QuickBooks Support Team. I'd suggest following the updated steps below.
To ensure that you'll be assisted on time, please see our support hours.
Also, you may consider checking out these articles to learn more about QuickBooks Online.
Additionally, I've included an article that'll help you change your billing info, payment method, and plan subscription level. This ensures everything is accurate: Manage Your QuickBooks Details.
Please do get back to this thread if you need further assistance in dealing with your other QuickBooks tasks. I'm here to ensure everything is taken care of.
I purchased Intuit Quickbooks Pro 2019 desktop in March of 2019. The product is now forcing me to sign-in to use it. I've tried multiple different days to sign in. Now I can't invoice my customers. This is unacceptable.
I'm able to get the system to email me the 6-digit code but after I do, it takes me to a page on how to recover. Everything I do is a circle that brings me back to entering the 6-digits. This has been going on for over an hour and I need to be able to invoice clients. PLEASE HELP....
Hi there, delehanty57.
Thanks for following up on this thread. I want to make sure you're able to get logged in to your QuickBooks Desktop account.
To manage your account information, my first recommendation is to check out what is referred to as CAMPs. CAMPs is the Customer Account Management Portal where you can manage many aspects, including user ID access. Here's how to get signed in to the portal:
The following article provides additional info about using this system: View, manage or update your Intuit account in CAMPs
If you're still unable to get logged in, you may want to reach out to a member of the QuickBooks Desktop Support Team. This link provides the steps to do so: Contact the QuickBooks Desktop Customer Support Team
With this info, you'll be back to work in your account in no time. Please feel free to reach back out if you have any other questions. Take care!
Hey there, @bkazanci.
Congrats on making your first post here in the Community. Let's ensure that you get this refund of $75.
To be sure that this gets refunded back to your account, I recommend contacting our Customer Support Team. They have the tools to review the back end of your account to see if the refund was processed/ is taking place. Here's how:
It's that easy.
Please inform me of how it goes. Feel free to ask if you have any other questions or concerns. I'm always here to lend a helping hand. Have a good one!