CAN I TALK TO A LIVE PERSON

I'll show you a way to contact our representative, @sherri-nassauflo.

You can get our Customer Support Team to call you back via our Contact Us feature in QuickBooks Online. Though aside from phone support, you can also share your concern with us, and we'll help you out.

Here's how:

1. Go to the Help icon and then select Contact Us.
2. Enter a brief description of your concern in the dialogue box.
3. Click Let's Talk.
4. Select Get a callback.

For me to ensure that you'll be assisted on time, please check out our support hours.

You can also visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.

I'll keep an eye on your response. Please know that we're always here to help.

I am trying to update my credit card on file and it will NOT let me update or run PAYROLL DUE in 1 hour TODAY!  HELP

Let me take it from here, KimberlyLballard29.

Before we begin, may I know what is stopping you from updating your credit card? A screenshot would also be a great help to further verify the cause of the issue.

You may follow these steps in changing your credit card:

1. Sign in as the master admin or company admin user.
2. Go to the Gear icon and then select Account and Settings.
3. From the left menu, select Billing & Subscription.
4. Select Edit ✎ beside your payment method.
5. Update your credit card info.
6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
7. Once everything’s good, select Confirm card or Save.

If the issue persists, I recommend contacting our Customer Support Team. They'll be able to assist you in updating your credit card, as well as running payroll.

Additionally, you may want to consider running payroll reports. This helps you get a closer look at your business's finances.

We'll be around if you have any other concerns. Have a good day.

It doesn't come out 'Let's talk"

Thanks for joining on this thread, Krosero.

We've improved the process of contacting our QuickBooks Support Team. I'd suggest following the updated steps below.

1. Click the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your issue or question on the Type something field, then click the send icon.
4. Choose I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

To ensure that you'll be assisted on time, please see our support hours.

Also, you may consider checking out these articles to learn more about QuickBooks Online. 

• QuickBooks Blog.
• QuickBooks Videos and Tutorials.

Additionally, I've included an article that'll help you change your billing info, payment method, and plan subscription level. This ensures everything is accurate:  Manage Your QuickBooks Details.

Please do get back to this thread if you need further assistance in dealing with your other QuickBooks tasks. I'm here to ensure everything is taken care of.

I purchased Intuit Quickbooks Pro 2019 desktop in March of 2019. The product is now forcing me to sign-in to use it. I've tried multiple different days to sign in. Now I can't invoice my customers. This is unacceptable. 

I'm able to get the system to email me the 6-digit code but after I do, it takes me to a page on how to recover. Everything I do is a circle that brings me back to entering the 6-digits. This has been going on for over an hour and I need to be able to invoice clients.  PLEASE HELP....

Hi there, delehanty57.

Thanks for following up on this thread. I want to make sure you're able to get logged in to your QuickBooks Desktop account.

To manage your account information, my first recommendation is to check out what is referred to as CAMPs. CAMPs is the Customer Account Management Portal where you can manage many aspects, including user ID access. Here's how to get signed in to the portal:

1. Go to camps.intuit.com
2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

The following article provides additional info about using this system: View, manage or update your Intuit account in CAMPs

If you're still unable to get logged in, you may want to reach out to a member of the QuickBooks Desktop Support Team. This link provides the steps to do so: Contact the QuickBooks Desktop Customer Support Team

With this info, you'll be back to work in your account in no time. Please feel free to reach back out if you have any other questions. Take care!

I create an account by mistake and cancel the account the same day

please refund my $75

Hey there, @bkazanci. 

Congrats on making your first post here in the Community. Let's ensure that you get this refund of $75. 

To be sure that this gets refunded back to your account, I recommend contacting our Customer Support Team. They have the tools to review the back end of your account to see if the refund was processed/ is taking place. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Give a brief description of the problem and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy. 

Please inform me of how it goes. Feel free to ask if you have any other questions or concerns. I'm always here to lend a helping hand. Have a good one!

Hi I am currently experiencing difficulties in my Quickbooks, I already added class in the list, the problem when I enter any transaction from enter bills, create invoice, received payments and even make a journal entry, I don't see the class column. How am going to do this? I am using quick-book in mac version 2021

Hi @LalaineBalaba,

I appreciate you for reaching out to us here in the Community. I can help you add the Class column in QuickBooks Desktop for Mac.

This column will only show if you enable the Use Class Tracking feature from the Preferences section. To turn on Class Tracking, please follow these steps:

1. Go to the QuickBooks menu, then select Preferences.
2. In the Workflow section, select Transactions.
3. Select the Use class tracking checkbox, then close the Transactions window to save the changes. 

Once done, you should be able to see the Class column when creating transactions. Also, please note that the feature is only available to specific transaction types.

Here's the list:

• Invoice
• Sales receipt
• Estimate
• Sales order
• Statement Charges
• Refunds and credits
• Check
• Credit card charges
• Bill
• Purchase order
• Paycheck

For additional reference, I recommend visiting the following article to learn how to run a P&L report showing subclasses only in QuickBooks: Filter, sort or total reports by Class.

Drop me a comment below if you need any assistance with using the Class feature or creating transactions. I'll be happy to help you some more.

I got a payroll service alert that I need to pay. I do not know why our card is not working to renew.

Thanks for posting to the Community, @sonya61.

It isn't the kind of experience that we want you to encounter. I want to make sure your payroll service won't be interrupted, so let me lend you a hand in updating your credit card information.

I haven't received any reports about our site being down today. However, I'll make sure to notify the engineering team about this. This way, we can monitor this on our end so you won't experience this again in the future.

In the meantime, you could use our Customer Account Management Portal Site or CAMPS. Just like the Account Maintenance page in QuickBooks, you can also access your account through this site to update your billing information.

Let me walk you through the steps on how to use it:

1. Go to https://camps.intuit.com.
2. Log into your account using your Inuit User ID and Password.
3. Look for the Billing Information section, then click Edit.
4. Enter your new credit card information.
5. Click Save and Close.

If you get a prompt to reactivate your QuickBooks Payroll, click the Reactivate Account button in the Payroll Service Alert window to update your payment information. Then, follow these steps below: 

1. Log in using your Intuit Account credentials on the Intuit Account Sign In page.
2. Click the Verify Account in the Payroll Service Alert window to refresh your account information.

Once done, I'd recommend you update your payroll tax table in the Payroll Center as it is required every time you pay your employees or at least every 45 days.

You can review this resource for more information about entering the payroll service key: Enter your payroll service or disk delivery key.

If you get an error code, check out this article to fix it when downloading payroll updates on QuickBooks Desktop: Fix PSXXX errors codes.

Adding this material here for more insight: Resolve a problem verifying your payroll subscription. It contains helpful information on fixing some payroll service issues.

We'll be right here if you need further assistance with your payroll service. Stay safe!

reversing a direct deposit

Hi there, dastley.

Thank you for posting here in QuickBooks Community. I'll be sharing details on how reversing a direct deposit works. Then, to ensure that you can perform this task which returns funds to your account.

Payroll allows you to request a direct deposit reversal 5 business days after the pay date. Furthermore, from the requested date, the reversal transaction takes 5 business days to process. Please keep in mind that there is a $75 fee for requesting a reversal, even if you do not receive your money back.

Additionally, there are also guidelines when you can only request a reversal. Here are these cases:

• The total amount(s) must be greater than $50 (due to the $75
• direct deposit reversal fee).
• You can make a request between the 3rd and 5th day after the pay date. This is to ensure that the original paycheck wasn’t rejected. If it's rejected, there's no need for a reversal.
• The bank account you want to reverse funds from must still be in the employee's profile.
• The reason for the reversal is in compliance with ACH or EFT laws. For example: duplicate payments or unintended payments.

Please follow the steps below to start making a request to reverse a payroll direct deposit.

1. Open the Direct Deposit Reversal form.
2. Choose New Request.
3. Complete the required details and transaction information.
4. Click Save.
5. Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.

To see additional information, you can click this article: Reverse a direct deposit.

Lastly, please refer to this article to see different scenarios and issues about using direct deposit and how to fix them: Fix direct deposit issues.

Don't hesitate to message us again if you have more questions about reversing direct deposit. We're always here to help if you need further assistance.

i have booked invoice in aed and payment received in usd how can i  booked such received in QB - if i select USD account for payemnt receipt then it is showing multiple currency are not allowed 

Hello there, jaidev modi.

Thank you for posting here in the Community. I can share some information about processing payment to your invoices in multi-currency.

When recording payment into a foreign currency invoice, we're able to use the home currency bank account or the bank account with the currency that matches the transaction.

As an initial step, I recommend creating a dummy account in the home currency to facilitate the movement between 2 different foreign currencies.

1. Go to the Gear icon, then choose Chart of Accounts
2. Click New
3. Under the Account Type column, tap Cash and cash equivalent. Under the Detail Type column, pick Cash on hand. And under the Name column, type in Dummy Bank
4. Before saving and closing, make sure that it is set to your home currency (for example Euro or whatever is your home currency).
   
   

Then, record the payment of the USD invoice.

1. Go to the (+) New icon, then tap Receive Payment.
2. Set the Deposit To to the Dummy Bank.
3. Fill in the necessary information.
4. Before saving the transaction, take note of the home currency (Euro or whatever is your home currency) amount displayed at the bottom right.

Once done, you need to transfer the amount from the Dummy Bank to the EUR bank account through bank transfer.

1. Click Transfer from the (+) New icon.
2. Under the Transfer Funds From column, choose Dummy Bank from the drop-down arrow.
3. Under Transfer Funds To, select the EUR Bank from the drop-down arrow.
4. From the Currency column, select Euro/home currency from the drop-down arrow.
5. Enter the amount.

For more tips about managing multi-currency transactions in QuickBooks Online, you can check out this article: Receiving and making payment for a foreign invoice/ bill with a foreign currency.

For additional reference, I've attached a link you can use to learn how to reconcile your accounts, as well as some insights about excluding data from bank feeds:

• Reconcile an account in QuickBooks Online
• Exclude a bank transaction you downloaded into QuickBooks Online
  
  

Drop me a comment below if you have any other questions related to your invoices. I'll be happy to help you some more. 

Hello, I need help with a billing question.

Thanks for joining the Community and getting involved with this thread, TinaK1.

If you need help with billing in relation to a subscription, you can manage your subscriptions with the steps in CharleneMaeF's post. These steps allow you to update your billing information.

In the event you need to discuss something more in-depth about your account billing, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss your account with you.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

Please don't hesitate to send a reply if there's any questions. Have a great Tuesday!

I received the following alert.  What does this mean???

Hi there, Donna.

I appreciate posting your concern here in the Community space, Donna. I'm here to provide you with information about the alert you received. QuickBooks Desktop has detected that you already have a payroll service, but you recently purchased another Payroll with QuickBooks Desktop.

I recommend contacting our QuickBooks Payroll support team so they can help you extend your payroll service and credit you for any overlap.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Desktop Payroll product and click Continue.
3. Select Contact Us and choose a way to connect with us.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can check this article to learn how to find which QuickBooks Desktop Payroll service you're using: Find your QuickBooks Payroll service.

If you have any additional questions about your QuickBooks Desktop Payroll alert, feel free to leave a reply below. I'm always here to help. Have a great day!

I got message that Payroll for QB 2021 expires May 24. Thought I had just renewed two weeks ago. Can I verify? 

Thank you for reaching out to the Community and for joining this thread, cozumel. 

Yes, QuickBooks Desktop 2021 will be discontinued. Please know that at this time, services like payroll, online banking, and merchant services will no longer be available to you through QuickBooks, and your software won't be maintained.

Some capabilities, like tax calculation, will no longer be available to you if you're using QuickBooks Desktop Payroll Basic, Assisted, Standard, or Enhanced. However, if you have any yearly support plans, they will keep functioning until your annual membership expires.

To learn more, you can access this website to see other important details:  QuickBooks Desktop Payroll discontinuation policy. 

You may also want to consider upgrading your QuickBooks Desktop subscription: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise. 

We're always here to help if you have other questions regarding QuickBooks Desktop Payroll. 

@cozumel 

You need to upgrade to QB Desktop 2024 Pro Plus or Premier Plus.to integrate with QB Desktop Payroll before June 2024.