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drboatz
Level 2

Can sign in with admin password but get password error message when try to change it

I know my admin password and can sign in to QB with it, but when I try to do a routine password change (after logging in), it tells me my old password in incorrect.  I know it's correct. I just don't want to be stuck with this password forever.

2 Comments 2
drboatz
Level 2

Can sign in with admin password but get password error message when try to change it

Nevermind!  I finally saw another post that mentioned turning off the firewall and trying again.  That worked!

KhimG
QuickBooks Team

Can sign in with admin password but get password error message when try to change it

Hello, @drboatz.

 

I'm glad you were able to reset your admin password. 

 

If you need anything else, please let us know. The Community is here to help. Take care and have a great day!

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