Can someone assist me? I am unable to access my account. Every time I try to open the file it gives me error code -6010,2. What does that mean? How can I access?

Thanks for reaching out to us, Thadius24.

I'll walk you through some troubleshooting steps so you can access your QuickBooks account.

The error code -6010,2 usually occurs when you use QuickBooks Desktop and your anti-virus software is blocking QuickBooks. Let's make sure your anti-virus software is up to date. Please contact your anti-virus provider for specific instructions on how to update it.

On the other hand, QuickBooks Online is a cloud-based software that uses the browser's cache and cookies to run faster. Your browser may be blocking the QuickBooks webpage, which is why you are unable to access your account. Please follow the steps below to fix this error.

Step 1: Check your browser settings:

1. Check if your browser works with QuickBooks Online.
2. JavaScript and pop-ups are some of the browser settings QuickBooks Online needs to load its pages. Make sure they’re turned on.
3. Clear your cache and cookies.
4. Sign in to QuickBooks Online.

Step 2: Add QuickBooks as a trusted site:

1. Find out how to add trusted sites to your browser.
2. Add these links to your browser’s trusted sites.
   • https://qbo.intuit.com
   • https://quickbooks.intuit.com/
3. Restart your browser.
4. Sign in to QuickBooks Online.

Step 3: Restart your computer and internet modem:

1. Turn off your computer and your internet modem. If you use a wireless router or server, unplug it.
2. Wait for 30 seconds, then turn on your modem. After another 30 seconds, plug in your router or server.
3. Turn on your computer, then sign in to QuickBooks Online.

Step 4: Clear your Domain Name System (DNS)

1. Exit your browser.
2. Press the Windows key, then enter “cmd” in the search field.
3. Right-click on Command Prompt, then select Run as administrator.
4. Enter “Ipconfig /flushdns”, then press Enter.
5. Enter “ipconfig /registerdns”, then Enter.
6. Close the Command Prompt window.
7. Sign in to QuickBooks Online.

For your reference, you can read this article for more details on fixing a sign-in issue in QuickBooks Online: Get help if you can't sign in to your QuickBooks Online account.

I also recommend that you visit our Help Articles page. Here you will find some topics and discussions that will assist you in completing your QuickBooks tasks.

Let me know if you need further assistance accessing your account. I'll be around to help you.

Thank you for the quick reply.

I must say this forum is very difficult to post.

I am not using quickbooks online.  I am using Enterprise Manufacturing and Wholesale 22.0 over a network.  It is hosted on my computer and everyone else can get on but I am not able to login.  It only tells me that error code.  I could get on before we updated, but am unable to now.

Any help would be greatly appreciated.

Good day, @Thadius24.

Thanks for getting back and adding further clarifications. Allow me to share further troubleshooting steps to help address the issue. 

This error usually appears when a company file is hosted on a non-server computer. To fix the problem, let's make sure you're using the most updated version of QuickBooks Desktop (QBDT). This will keep your software up to date so you'll always have the latest features and fixes.

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click the Update Now tab. 
3. Select Get Updates to start the download.
4. When the download finishes, restart QuickBooks.
5. Accept the option to install the new release when prompted.

Once done, try opening the company file and make sure you're using the correct credentials. If you're still getting the same result, install the QuickBooks Tool Hub and run the File Doctor. 

I'm also including our Help articles for related references in managing your account and transactions.

Please let me know how to troubleshooting goes. I want to make sure you're able to access your company file again and continue with your business. Have a nice day.

Thank you again for the reply.

I did as you suggested below and run the updates but still receive the same error and am unable to open the company file.  If I go to any of the other computers on the network I am able to login.  Just not on my computer.

I also installed and ran the Tool Hub, but no help. 

I uninstalled and reinstalled and still it did not work.  When I uninstall it does not appear to remove everything.  Is there a way to do that?

On this forum what is the easier way to reply to posts.  I receive an email when someone responds and then have to login, search for my name, and then find the thread.  Is there a faster way?

Thank you again for trying to help.

Hey there again, @Thadius24. 

Thanks for coming back on this thread. Let me point you in the right direction to get this fixed as soon as possible. 

Instead of opening the company file using the network file path, let's try the local file path on the computer. With hosting computers, we need to be signing in to local paths. QuickBooks will run more efficiently if the hosting computer runs locally. 

Typically, the local file path is in the C drive of the hosted computer. Our support team can assist with finding the path if you're unable to. Here's how to get in contact with them:

1. Go to the Help menu. 
2. Click the QuickBooks Desktop Help option. 
3. Press the Contact Us button/hyperlink. 
4. Enter your question and tap Let's talk. 
5. Scroll down and pick the Get a callback option. 

It's that easy! 

As for your question about locating the Community thread quicker, all you need to do is click the "RE: {thread header}" hyperlink to go straight to the response. 

Don't forget to join in and let us know how the call goes if you do need to get in touch with them. I'm only a comment away. Have a wonderful day!