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TriCty
Level 1

Can't backup company file - "Quickbooks couldn't open your company file"

I have not been able to perform a local backup for the past couple of weeks. I'm running Quickbooks Desktop Pro 2018. When I initiate the local backup, it starts with a verify date intergrity check, which fails and I get a message that "Quickbooks could not open your company file". The message also states that if the problem continues to report error codes -6143, -101 to customer support. I have tried using the QB doctor appl to fix it. It even ran all night, and accomplished nothing. I have tried to research these error codes online. These codes do not come up in my searches. I have tried the QB utilities to fix the issue, which has been unsuccessful. I have upgraded to the current version of Quickbooks and Windows 10, which also did not fix the issue. I am hesitant to enter any more activity into our Quickbooks software until this issue is resolved. I fear having to re-enter activity since my prior successful backup on 4/8/2019. Does someone know how to fix this issue? Thanks!

1 Comment
Anonymous
Not applicable

Can't backup company file - "Quickbooks couldn't open your company file"

Hi, @TriCty.

 

I'm here to help you get past through this error and ensure you'll be able to perform a backup of your company file.

 

This message prompt is usually related to the program or the company file. Before performing the necessary troubleshooting steps in fixing the issue, make sure to follow the steps provided in this article first: Before You Start Troubleshooting.

 

If the issue persists, proceed to the rest of the solutions provided to start resolving the issue related to the program itself.

 

Let me know how it goes. As always, if you need assistance in going through the steps, you can reach out to our Desktop Chat Support. They'll be able to help you further using their screen share tool.

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