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Budget Friendly Bookkeeping
Level 4

Can't Compete Your Action - an error occurred while downloading your bank accounts

In trying to use QBO on my Android Mobile Device, I always and I mean always, get this message "an error occurred while downloading your bank accounts on mobile app".  After about 5 or  so minutes, I then get the pop up message "Can't Compete Your Action". Once I click "OK", it goes back to "Gathering latest banking data..." for about 5 minutes and again "Can't Complete Your Action".  Just an endless loop.

 

Please Help!!!

1 Comment
MirriamM
Moderator

Can't Compete Your Action - an error occurred while downloading your bank accounts

Thanks for the details, Budget Friendly Bookkeeping.

 

I have some troubleshooting steps for you to fix this issue. 

 

First, change the data connection on your phone. If you're connected via mobile data, change it to Wi-Fi or vice versa. Then, close and restart the mobile app.

 

If the same thing happens, clear cached the app data to refresh it. You can follow the Mobile Troubleshooting Quick-Start Guide article, then, proceed to Step 3 for the detailed steps. Lastly, continue to Step 4 and 5 to finish the troubleshooting process.

 

In case you need tips in the future, visit our QuickBooks Help Articles site. 

 

You can get back to me anytime you have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Enjoy the rest of your day.

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