cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

Can't connect, getting message that "We can't find the accounts at your bank." Nothing has chabged with the bank.

 
1 Comment
QuickBooks Team

Re: Can't connect, getting message that "We can't find the accounts at your bank." Nothing has ch...

Let's get the bank connected, BrianFNJ.

 

There are a few reasons why you're unable to connect your bank:

  • The bank has multiple names on the list
  • The bank is unable to connect to all types of accounts (for example, personal accounts vs. business accounts)
  • The bank is not a participating financial institution

First, let's make sure you've selected all the possible links. You can search by using the bank URL to ensure you are using the correct listing.

 

If you're still unable to connect, we can try to open QuickBooks Online using a private browser, and try to connect from there. If you're able to do so, go back to the main browser, then clear the cache. Clearing the cache will fix browsing issues.

 

You can also use a different browser (Google Chrome, Internet Explorer, or Mozilla Firefox). You can also check this article to help you connect your bank: How to identify the correct bank.

 

We're here if you need more help. Just leave a comment below and we'll get back to you as soon as we can.