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can't email invoices to customers

I can't email invoices to customer. This issue it has been going on during the last couple months. Every time I am calling the representative resolving the issue for one day only and day after the issue start all over again. I don't have time to spend hours on the line for the same issue.


1 Comment
QuickBooks Team

Re: can't email invoices to customers

I've got you covered, @seaworld.


You won't have to spend hours on the line to resolve your concern here in the Intuit Community forum. 


I'm here to ensure you're able to email invoices to customers by performing the solutions listed below. This will help fix the issue of sending forms in QuickBooks Desktop.


Solution 1: Update to the latest release of QuickBooks Desktop.


Solution 2: Ensure QuickBooks isn't running as administrator.

  1. Right-click the QuickBooks Desktop icon, then select Properties.
  2. Go to the Compatibility tab.
  3. Deselect Run this program as Administrator.
  4. If this option is grayed out, select Show Settings for All Users, then click Okay.
  5. Restart QuickBooks.

Solution 3: Ensure your email preference is entered correctly. Also, changing the sending port usually works. Check this out: Set up Email Service, then go to the ISP and Port Information link to see the list of ports in the table.


Solution 4: Ensure your email preference is set up correctly in the Internet Explorer browser.

  1. Close QuickBooks.
  2. Open the Internet Explorer (IE) browser.
  3. Click the Tools menu or the Gear icon.
  4. Select Internet Options.
  5. Click the Programs tab.
  6. Make sure the email is selected as the default email program.
  7. Select the correct option, then click Apply and OK.
  8. Close the browser.
  9. Open QuickBooks and email the transaction.

That should fixed this right up. If you're still getting the same issue, please let me know so we could try other steps to get this working for you. I'm always around whenever you need help.