Hi there, @627118.
We have an investigation currently in place concerning an unexpected error when sending an invoice through outlook. Our product engineers are now prioritizing this so you can get back to your business as soon as possible.
If you haven't contacted our phone support yet, I recommend giving them a call. This way, they can add your account details to the list of affected users. This will also help them in sending you an update once a fix becomes available.
Here's how you can reach out to them:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours, as indicated below, as soon as possible.
Please check out our support hours to ensure that we address your concerns on time.
In case you need help in performing other tasks in QuickBooks Desktop, you can check our articles here. Make sure that the topic is set as "QuickBooks Desktop."
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
