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Level 1

Can't get the scroll bar to appear - even in macro. I am on a Mac

 
3 Comments
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QuickBooks Team

Can't get the scroll bar to appear - even in macro. I am on a Mac

Hi there, scott134.

 

Thanks for stopping by the Community, I'm happy to help. First things first, you'll want to try clearing your cache and cookies. This is because sometimes, your computer stores data that can cause issues. Follow these steps to clear you cache and cookies and then you'll be able to use QuickBooks without issues. 

  1. From the browser menu, select Safari > Preferences > Advanced.

  2. Enable the Show Develop menu in menu bar option and close the preferences window.

  3. From the browser menu, select Develop > Empty caches.

  4. All the caches are successfully cleared. Unfortunately, there isn’t any added functionality to choose what exactly to delete, but your browsing history will remain untouched.

     

    Now you can refresh your Safari browser using Command+R shortcut. I'm also going to include additional information on QuickBooks for Mac down below:

If you have any other questions, feel free to post here at anytime. Thank you and have a lovely day. 

Highlighted
Level 1

Can't get the scroll bar to appear - even in macro. I am on a Mac

Did not work and I do not see any area in the menu area either offering me an update for the Mac or leading me to one. 

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Moderator

Can't get the scroll bar to appear - even in macro. I am on a Mac

Thanks for getting back to us, @scott134.

 

Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and investigate the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for more detailed information about deleting browser cache in QBO: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Please let me know how the call goes or if you have any other concerns. I want to make sure everything is taken care of for you. Have a good one!

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