Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Not applicable

Can't open 2016 file

I had to reinstall everything on my computer. Using High Sierra. QB 2016 won't open my *.qb2016 files. I reinstall QB with no results. I have upgraded to the latest update of 17. The message is 

QuickBooks can not open this company file because it was created with an incompatible version.



Can't open 2016 file

Hi ccampbell107,


I'm here to help get your company file restored.


Let's try to follow these steps how to restore a company file. It's possible that the company file you're trying to open is saved in the Ghost drive. That's the reason why you get this error message. 

  1. Double-click the .dmg file. A new window opens the "Ghost" drive. 
  2. Drag the company file (.qb2016 extension) to the folder where you want to store the company file.
  3. Drag the Attached Document Library folder to the same folder as the QuickBooks company file.
  4. Click on the copy of the company file saved on the desired location or go to the File>Open Company in QuickBooks.

I've got you the article for more details: Restore a Backup (.dmg) in QuickBooks Mac.


Let me know if you have any questions. Thanks! 

Not applicable

Can't open 2016 file

Thanks so much for the info....I have used restore backup many times, and I followed the instructions again, but I still get the same message. I downloaded the 2019 Trial so that I could at least get my work done, but I'm not able to buy 2019 at this time and would still like to get my 2016 version working again. It worked before I had to reinstall. Any thoughts?

Thank you for your assistance.


Can't open 2016 file

Glad to have you back, ccampbell107.

I'm here to help you open your 2016 file so you can get back to business.


You may want to check the release version of your QuickBooks Desktop for Mac.


To do that, here's how:


  1. Click Help at the top menu.
  2. Go to Product Information.

Once done, let's run a manual update:


  1. Go to the Downloads & Updates page.
  2. From the Select Product drop-down, select your QuickBooks product.
  3. From the Select Version drop-down, select the appropriate version or year.
  4. Select Search.
  5. Select Get the latest updates, then Save/Save File to download the update.
  6. When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.

Here's an article for more details: Update QuickBooks Desktop to the latest release.


Also, you may find this recommended article helpful: Check the product version and release of your QuickBooks.


If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you.  Agents have the necessary tools, like screen-sharing to get you back up and running.


  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep us posted if you need anything else. We'll be here to help you out. Happy Holidays!

Not applicable

Can't open 2016 file

Here's what the problem was. When the technician reinstalled QB2016, he downloaded the version for Yosemite. I just happened to see that the upgrade I was doing was for Yosemite (I have High Sierra). However, when I downloaded the version for El Capitan and greater, everything worked as before!!! So I finally got the software working. Thanks for being patient with me.

Hopefully next summer I can get the upgrade to 2019 for MAC. 

QuickBooks Team

Can't open 2016 file

Thanks for getting back to us, ccampbell107.


I appreciate you for following all the troubleshooting steps provided by my colleagues on their posts above and for sharing the details on how you resolved the issue.


For your future reference, you may check this article if you decided to upgrade your QuickBooks Mac to 2019 version: Install and set up QuickBooks Mac Desktop.


Please know that you're always welcome to post again if you have any other concerns. Community Team will always here to help you out. Wishing you and your business continued success. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us