I had to reinstall everything on my computer. Using High Sierra. QB 2016 won't open my *.qb2016 files. I reinstall QB with no results. I have upgraded to the latest update of 17. The message is
QuickBooks can not open this company file because it was created with an incompatible version.
I'm here to help get your company file restored.
Let's try to follow these steps how to restore a company file. It's possible that the company file you're trying to open is saved in the Ghost drive. That's the reason why you get this error message.
I've got you the article for more details: Restore a Backup (.dmg) in QuickBooks Mac.
Let me know if you have any questions. Thanks!
Thanks so much for the info....I have used restore backup many times, and I followed the instructions again, but I still get the same message. I downloaded the 2019 Trial so that I could at least get my work done, but I'm not able to buy 2019 at this time and would still like to get my 2016 version working again. It worked before I had to reinstall. Any thoughts?
Thank you for your assistance.
Glad to have you back, ccampbell107.
I'm here to help you open your 2016 file so you can get back to business.
You may want to check the release version of your QuickBooks Desktop for Mac.
To do that, here's how:
Once done, let's run a manual update:
Here's an article for more details: Update QuickBooks Desktop to the latest release.
Also, you may find this recommended article helpful: Check the product version and release of your QuickBooks.
If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Agents have the necessary tools, like screen-sharing to get you back up and running.
Keep us posted if you need anything else. We'll be here to help you out. Happy Holidays!
Here's what the problem was. When the technician reinstalled QB2016, he downloaded the version for Yosemite. I just happened to see that the upgrade I was doing was for Yosemite (I have High Sierra). However, when I downloaded the version for El Capitan and greater, everything worked as before!!! So I finally got the software working. Thanks for being patient with me.
Hopefully next summer I can get the upgrade to 2019 for MAC.
Thanks for getting back to us, ccampbell107.
I appreciate you for following all the troubleshooting steps provided by my colleagues on their posts above and for sharing the details on how you resolved the issue.
For your future reference, you may check this article if you decided to upgrade your QuickBooks Mac to 2019 version: Install and set up QuickBooks Mac Desktop.
Please know that you're always welcome to post again if you have any other concerns. Community Team will always here to help you out. Wishing you and your business continued success.