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Level 2

Can't print batches of invoices anymore. this error comes up {"message":"PDF header signature not found.","code":-1} I can only print one-by-one. Can someone help?

Have printed batches of invoices for years but it suddenly stopped. any fixes?
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QuickBooks Team

Can't print batches of invoices anymore. this error comes up {"message":"PDF header signature not found.","code":-1} I can only print one-by-one. Can someone help?

Hi there, max91253.

 

I'd appreciate you for posting here in QuickBooks Community. I'll provide information about the error you've encountered when printing batches of invoices.

 

The error {"message":"PDF header signature not found.","code":-1} is recently reported as an ongoing issue. Our product engineers are now working to fix this as soon as possible.

 

In the meantime, you can print one invoice at a time as you've mentioned.

 

I'd suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about the error when printing batches of invoices.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

7. Select how you want to contact them and fill in the information.

 

Please refer to this article to see different information on how to fix errors and unexpected results when printing in QuickBooks: Fix QuickBooks Online printing issues on browsers for Windows.

 

You're always welcome to post in the Community anytime you have other concerns or questions. I'll be here to assist you anytime. Take care!

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