Glad to have you here in the Community, @Ashleigh4.
It's my priority to ensure that you'll be able to reset your password so you can access your account successfully.
Being unable to receive an email from QuickBooks can be caused by the following:
- The email was moved to your Junk or Spam folder.
- You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
- Your internet service or domain provider blocks the QuickBooks email address.
To fix this, check your email's Spam or Junk folder. If it’s there, move the email to your Inbox.
If it's not there, you can add Intuit’s email addresses to your contact list. This way, you can receive emails from Intuit.
Here's how:
- Add the following email addresses to your contact list:
- BusinessServices@intuit.com
- Payments@intuit.com
- Notification@email.merchantcenter.intuit.com
- PaymentNotification@email.paymentsolutions.intuit.com
- ReplyTo@QBDT.intuit.com
- do_not_reply@intuit.com
- quickbooks@notification.intuit.com
- Send an email to any of the email addresses. This helps your internet service or domain provider recognize it as a friendly contact.
However, if the same thing happens, you need to contact your IT person or domain provider for assistance to temporarily turn off Sender ID filtering or get help on what’s causing you not to receive the email.
Lastly, if none of these works for you, I'd recommend reaching out to our Customer Care Team. They have the tools to check on your account and fix this matter for you.
To do that:
- Click on Assistant at the top.
- Enter Talk to a human.
- Select I still need a human.
- Choose your preferred way to speak with our representative.
To add up, here's a link that provides complete steps that you can perform to cancel a paid QBSE subscription: Learn how to cancel your QuickBooks Self-Employed subscription.
I'll be right here to assist you if you have any other questions. Just leave a reply below. Have a lovely day!
