Can't transfer between accounts after latest QuickBooks online update

Thanks for your reply. I've tried numerous times to connect to a live agent for phone support but each time I select Contact Us it only gives the option of e-mail?

Hi there, Brends. 

If you're a QuickBooks Online international subscriber you only have an email option. However, if you are a US user you have a way to connect with a live agent. They are available every Monday - Friday 6 AM - 6 PM Pacific Standard Time (PST) and on weekends they are only open on a Saturday 6 AM - 3 PM PST. 

The Community is always here to help you if you have other questions. 

Ok that explains it; I am now living in the USA but my QuickBooks is registered in South Africa. The transfer problem has now been resolved and I can once again transfer between accounts, thanks for sorting out.

I need support on transferring funds between my Quickbooks online linked accounts. Why is it taking forever to be in the recipient account? Since 2 days ago that the transfer have been initiated, it is still yet to be in the bank balance from Quickbooks online balance. I'm in the dark and I really need support on what I need to do and why it is taking too long.

Thank you.

Betsy.

I need support on transferring funds between my Quickbooks online linked accounts. Why is it taking forever to be in the recipient account? Since 2 days ago that the transfer have been initiated, it is still yet to be in the bank balance from Quickbooks online balance. I'm in the dark and I really need support on what I need to do and why it is taking too long.

Thank you.

Betsy.

Hi there, Betsychamberland15.

You appear to be referring to the speed with which funds are transferred from the QuickBooks Checking account to an external bank account. If this is the case, it will take an average of 2-5 business days to transfer funds from your QuickBooks Checking account. The speed is also determined by how quickly your external bank processes the transfer.

Here's an article for more information about Quickbooks Checking: Learn more about QuickBooks Checking.

However, if the average time frame has passed and the funds have not yet been transferred to the external bank account, I recommend contacting our Payment Support Team to inquire about the status of the funds.

Return to this thread if you mean something else or if you have any further questions about it. I'll be glad to help.