Here in the Community forum, we have limited tools to and we are not able to pull up an account. I suggest to contact Customer Phone Support, they have the tools to have real-time assistance. I'll show you how to reach out to them.
Click the Help icon in the upper right of the screen.
Select Contact US on the pop-up.
Enter your question in the How can we help? field and choose Continue.
Click Get a callback.
Enter your contact information.
Select Call me.
Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.
If I can be of additional assistance, please don't hesitate to let me know. Take care.