Hi there,
I understand the need to cancel your subscription before the renewal date. I recommend contacting our QuickBooks Online live support again to cancel your subscription.
This matter requires private communication to ensure your information is secured, so it's best to contact our support again. Here's how:
- Head to this link: Contact Us.
- Select QuickBooks Online product and click Continue.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can also consider exporting your QuickBooks Online data to save your files locally before cancelling your QBO subscription.
If you have additional concerns with your QBO account, feel free to leave a reply below.