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michelle126
Level 1

Can you fix this - we have this error msg:"Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (108)." Why?

 
Solved
Best answer September 29, 2020

Best Answers
Nick_M
QuickBooks Team

Can you fix this - we have this error msg:"Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (108)." Why?

Hi michelle126. 

 

Thanks for dropping by. While I can't actually fix the issue on my end, I can guide you on what's causing the error and how to fix it. Don't worry if you see Error 108. It only means there's a message from your bank or credit card on their website. Messages, especially ones about updates, can block the connection to QuickBooks.

 

Step 1: Review messages on your bank or credit card's website:

  1. Sign in to your bank or credit card's website.

    Important: These should be the same credentials you use to connect the account to QuickBooks. If you use something different, disconnect the account from QuickBooks and use the credentials for your bank's website to reconnect it.

  2.  Check for any updates, messages, or notifications.
  3. If you need to take any action, the message should give you specific steps.

Messages are usually about:

  • New terms of service
  • Announcements about maintenance or other site changes
  • New offers

Note: If you don't see notifications when you sign in, you may need to turn off your web browser's pop-up blocker.

 

Step 2: Update your bank connections in QuickBooks:

 

After you review and address all the messages, sign back into QuickBooks

In QuickBooks Online

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu or Transactions menu.
  3. Select Update.

In QuickBooks Self-Employed

  1. Sign in to QuickBooks Self-Employed.
  2. Select the profile ⚙ icon and then Bank accounts.
  3. Select Refresh all.

Important: If you didn't see notifications on your bank's website and still see the error, reach out to your bank. You may not be able to see certain types of messages that can cause error 108.

 

If there's anything else, I can help with, I'm just a few clicks away! Thank you and have a nice afternoon. 

View solution in original post

1 Comment 1
Nick_M
QuickBooks Team

Can you fix this - we have this error msg:"Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (108)." Why?

Hi michelle126. 

 

Thanks for dropping by. While I can't actually fix the issue on my end, I can guide you on what's causing the error and how to fix it. Don't worry if you see Error 108. It only means there's a message from your bank or credit card on their website. Messages, especially ones about updates, can block the connection to QuickBooks.

 

Step 1: Review messages on your bank or credit card's website:

  1. Sign in to your bank or credit card's website.

    Important: These should be the same credentials you use to connect the account to QuickBooks. If you use something different, disconnect the account from QuickBooks and use the credentials for your bank's website to reconnect it.

  2.  Check for any updates, messages, or notifications.
  3. If you need to take any action, the message should give you specific steps.

Messages are usually about:

  • New terms of service
  • Announcements about maintenance or other site changes
  • New offers

Note: If you don't see notifications when you sign in, you may need to turn off your web browser's pop-up blocker.

 

Step 2: Update your bank connections in QuickBooks:

 

After you review and address all the messages, sign back into QuickBooks

In QuickBooks Online

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu or Transactions menu.
  3. Select Update.

In QuickBooks Self-Employed

  1. Sign in to QuickBooks Self-Employed.
  2. Select the profile ⚙ icon and then Bank accounts.
  3. Select Refresh all.

Important: If you didn't see notifications on your bank's website and still see the error, reach out to your bank. You may not be able to see certain types of messages that can cause error 108.

 

If there's anything else, I can help with, I'm just a few clicks away! Thank you and have a nice afternoon. 

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