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The problem I have is that is treating me as a new member and i'm not and I can't get them to call me
You can contact our support via the Help menu from our test drive account so someone can review your account, securely.
Lastly, here's a few articles you can read to learn more about how you can properly manage your account: Account Management for QuickBooks Online.
If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.