Cancel subscription and refund of fees

I'm here to share some details about this, jklafata.

Any subscription charges, including refund requests, are handled by our QuickBooks Online Support Team. I recommend contacting them so they can review the fees and process the appropriate refund for you.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

To stop your subscription, I recommend following the steps shared in this article: Cancel your QuickBooks Online Plan or Trial.

Once done, you have read-only access to your books for one year. After that, you have to resubscribe to access the file.

Moreover, you can export your data from your books in QuickBooks Online. Doing so ensures you can access them outside the program or import them to your new account.

Please keep us posted if you need assistance managing or moving your books. We're always here to help you out.

I have clicked on "chat" and there was no respond

This isn't the kind of situation we want you to experience when contacting our support agent in QuickBooks Online (QBO).

Rest assured, I’ll take note of this feedback and raise this concern with our management team. Your voice is important to us to ensure we give our users the quality service they deserve. To ensure your concerns are addressed promptly, you can check this article containing our support hours: QuickBooks Online Support. 

Aside from contacting them through chat, you can request a call back from our support agents. Let me guide you on how: 

1. From the Search tab, click Contact Us.
2. Enter your question and select Continue.
3. Review and select the Have us call you option.

Moreover, you can check out this article to learn more about resubscribing or reactivating your QBO account: Resubscribe to or reactivate QuickBooks Online. 

This thread's still open, so I'm all ears if you have concerns about managing your QBO account. If you also need to take care of other things like running your business in QuickBooks, let us know. My colleagues and I will reply as soon as possible.

My acountant close my subscription by 5/1/ 2024.. and after that still quick books still is chargin me in my account  91.00 dollars. every month and i would like to have a refund for all this time  my subscription was cancel can you please check . my case # is 15124081739 i already speak with one of your agents  and they know my case . my phone # is [phone number removed], my name is [name removed] of Masala Construction.. please emailme or callme to reslove my case. thank you so much for the attention to my case.

Hello there, @masalaconstruction. Allow me to provide details about the charge you received and route you to the team that will further assist you.

Before we begin, we have removed your personal phone number and full name for your privacy and security since the Community is a public forum.

Regarding the continuous charging of your subscription, it's possible that your accountant has only removed you from wholesale billing, but not canceled your account. To verify this, please log in to your account and navigate to the settings to confirm the status.

Here's how you can check:

1. Go to the Gear icon and select Subscriptions and billing.
2. In the Billed to you section, you'll see your active subscriptions.

If you're still subscribed, please cancel it immediately to avoid future charges. But, if it was already canceled, I recommend contacting our support team to investigate the charges and provide a solution. Our support team has the necessary tools to help you with your query.

To ensure you receive assistance when you need it, please take note of their support hours:

• Plus, Essentials, and Simple Start: Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.
• Advanced: Available anytime, any day!

Alternatively, you can also consult with your accountant regarding the billing you have received.

Additionally, you can export your important data before canceling your account to have a copy.

Let us know if you have other concerns about canceling your account or refunding your subscription in QBO. We're here to help you in any way we can.