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cannot backup

intuit backup no longer in hidden icons.  Cannot backup

2 Comments
Established Community Backer *

Re: cannot backup

You should be able to back-up unless you are using an older version of QBs whereby on-lines services are no longer available.  Even with older versions, you can still back-up.  Use a USB and when asked where to back up, navigate to your USB port.

QuickBooks Team

Re: cannot backup

Hello there, @Lavoie,

 

QBsguru is right. To add up, make sure QuickBooks Desktop and Intuit Data Protect (IDP) are up to date to ensure compatibility of the software.

 

If you're getting the same result, let's check if the Windows firewall isn't blocking IDP to access files. Here are the steps you need to do:

 

Add important files

  1. Press the Windows key on your keyboard, then type Firewall in the search field.
  2. Click Allow an app through Windows Firewall, then Allow another app.
  3. Select Browse, then go to Program Files(x86)\Common Files\Intuit\Data Protect.
  4. Hit QBIDPservice.exe, then Open.
  5. Select Network types, then mark the Private box.
  6. Click Add.
  7. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

Add Intuit Data Protect to your trusted sites

  1. Press the Windows key on your keyboard, and type Internet options in the search field.
  2. Select Security, then Trusted sites.
  3. Click Sites and add the following websites:
      a. backup.com
      b. *.intuit.net
      c. *.intuit.com
      d. *.intuitdataprotect.com
      e. *.quickbooks.com
      f. workplace.intuit.com
      g. emerald.backup.com (a new trusted site that update your IDP certificates).
  4. Uncheck the Require server verification (https: ) for all sites in this zone.
  5. Click Close, then OK.
  6. Make sure you can open the IDP certificate site to avoid errors with your backups.

If you're getting the same result, you can perform other troubleshooting steps by going through this link: Can't back up with Intuit Data Protect?  This article provides other solutions so you can continue backing up your file using IDP.

 

Let me know how everything turns out by leaving a comment below. I'd be glad to help you out.