Cannot Edit Invoice -We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link.

Managing invoice transactions is essential for your business right now, @HBController2024. Let me give you information about the issue you're getting.

Know that we recognize the urgency of this matter and want to help you get through this as soon as possible. Upon checking here on our system, there's an ongoing investigation (INV-109708) about can't view and edit invoices. Our engineers are aware of it and are now working on a fix. I recommend contacting our support team so they can add you to the list of affected users and receive updates once it's fixed. You can follow these steps to contact our customer care team:
 

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help (?).
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

On the other hand, you can also personalize your sales forms to modify their look based on your preference. To know this process, see this guide: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Aside from handling invoices, let us know if you have any questions about QBO-related. I'm happy to assist.

Hi I have tried as well and it didn't work.

Our top priority is to restore the invoicing functionality so you can create and send invoices to your customers in QuickBooks Online (QBO), Agostinho.

The investigation where customers are unable to view/edit/create invoices and estimates has already been closed and resolved. If you already cleared the browser cache and used other compatible browsers, then we can clear Intuit-specific cookies.

Doing this refreshes the website preferences that might be causing the issue when creating invoices. You can follow the steps and details in Step 2: Clear Intuit-specific cookies from your browser section in this article: Clear cache and cookies to fix issues when using QuickBooks Online.

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

1. At the top right, click the Help icon and choose the Assistant section.
2. Type your concern in the Type Something field.
3. Click Talk to a human.
4. Hit I still need a human.
5. Press the Get help from a human.
6. You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.

Moreover, we'll be sharing these articles to assist you in customizing your sales forms and running financial reports of your business:

• Customizing sales form in QBO
• Run reports in QuickBooks Online

I'm a post away if you need help managing your invoices or have any QuickBooks-related concerns. Please leave a comment below and I'll get back to you. Take care always.