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Level 1

Cannot open company file

This event just happened for some reason.  When I go to open company I now have to go to my back file to open the company.  Prior to this my company info was always available without using the backup.  What happened?

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Cannot open company file

Good day, kowliga.


Thanks for joining the Community. I'm here to make sure you're able to open the company file in QuickBooks Desktop, so let's get this sorted out. 


A file may not open successfully for a few of reasons. These include using an incorrect method to open the particular type of file, issues with the location of the file such as access permissions, compressed or encrypted files, and problems with the file name and extension or damage to the data in the file itself.


Let's perform some troubleshooting steps to single out this issue. Before doing so, ensure that you've installed the latest release of QuickBooks.


Here's how:

  1. Go to the Downloads & Updates page and choose your country.
  2. Select your product.
  3. Choose the version of your QuickBooks and click on Search.
  4. Click on the Get the latest updates link.

Then, follow the detailed troubleshooting steps in this article to fix the issue: Resolve Problems Opening QuickBooks Desktop or your Company File.


That'll do it. You shouldn't have any further issues with opening your company file. 


Keep me updated on how this goes. I'll be here to keep helping if you need further assistance. 

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