This event just happened for some reason. When I go to open company I now have to go to my back file to open the company. Prior to this my company info was always available without using the backup. What happened?
Thanks for joining the Community. I'm here to make sure you're able to open the company file in QuickBooks Desktop, so let's get this sorted out.
A file may not open successfully for a few of reasons. These include using an incorrect method to open the particular type of file, issues with the location of the file such as access permissions, compressed or encrypted files, and problems with the file name and extension or damage to the data in the file itself.
Let's perform some troubleshooting steps to single out this issue. Before doing so, ensure that you've installed the latest release of QuickBooks.