Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

Cannot open QB program QB Pro 2008

Cannot open QB program QB Pro 2008. Have run QB Tool Kit diag level twice and both times it processed thru all the needed fixes which were the same both times

Level 15

Cannot open QB program QB Pro 2008

Did you just reinstall it or else? Which Windows OS do you have?


Cannot open QB program QB Pro 2008

I appreciate the troubleshooting steps you've tried, gate.


There are possible reasons why this issue can occur.

  • Your company name may be too long
  • You may have a damaged or missing QBWUSER.INI file
  • You may have corruption on your hard drive
  • Your program files or QuickBooks Desktop installation may be damaged
  • You may have a damaged Windows operating system

Since running the QB Tool Kit didn't work, let's proceed to rename the QBWUSER.ini file. Please be reminded that renaming it will erase the list of your previously opened company files and may need you to re-open it manually. Here's how to rename the file:


  1. Open the folder where the QBWUSER.ini file is saved:  \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year] If you can't see the folder, you might need to enable hidden files and folders.
  2. Right-click the QBWUSER.ini file and select Rename.
  3. Add .old at the end of the file name (as in QBWUSER.ini.old).
  4. Rename the EntitlementDataStore.ecml file.
  5. Reopen QuickBooks Desktop.

If it works, try opening a sample company file. If you can open it, copy your file to a different folder. Open it from the new location. If you're able to open your file, then the problem might be a damaged folder or folder permissions.


You can learn more information about what to do if you can't open QuickBooks Desktop in this article.


Keep me posted on how the steps work. I want to make sure everything is taken care of for you.

Need to get in touch?

Contact us