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bdsbill
Level 1

Cannot send invoice by email

Sending emails now goes straight through Mozell Thunderbird, won't let me add recipients, what changed?
1 Comment 1
KhimG
QuickBooks Team

Cannot send invoice by email

Hi there, @bdsbill.

 

Let me be the first to welcome you to the Community. I’m here to share some insight about emailing invoices in QuickBooks Desktop.

 

Some of our customers using Thunderbird as their email provider are having a similar issue when sending invoices. Others who are using a different email service are able to view, edit and add recipients. 

 

I recommend giving Thunderbird support a call to know if there are changes made on their product. 

 

In the meantime, you can add recipients before sending the email from the Send Forms window. Here's how:
1.    Go to the File menu and select Send Forms.
2.    Select the transactions you want to send.
3.    Add recipients in the TO field and edit the email message at the right side of the window.
4.    Hit Send Now.

 

 

 

That should do it. Please let me know how the call goes. Reach out to me if you have any other concerns about emailing invoices, I'll be here to answer them for you. Thanks for dropping by, I’ll keep an eye out for your response.
 

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