cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Established Member

Cannot send invoice by email

I have QB desktop and all of a sudden I can't send invoices from it anymore.  Did anyone else have that issue?  Any ideas how to fix?

26 Comments
QuickBooks Team

Re: Cannot send invoice by email

Hello there, @lstutsman.

 

Thanks for reaching out to the Community. I'm here to help make sure that you can send an invoice through email in QuickBooks Desktop (QBDT).

 

I check if there's an ongoing issue about this, but there isn't currently one. Just to confirm, did you receive any error messages when trying to send those invoices? Also, may I know what specific email provider you're using? Any additional details will be much appreciated.

 

In the meantime, let's perform some troubleshooting steps that can help us isolate this. To start off, make sure that your QBDT is updated to the latest version. Here's how:

 

1. Go to the Help menu at the top and pick Update QuickBooks Desktop on the drop-down.
2. On the Options tab, click Mark All, then Save.
3. Now, go to the Update Now tab and mark the Reset Update box, then select Get Updates.

 

9.PNG 10.PNG

 

Once completed, close and reopen QBDT. For more information, you can also check out this article: Update to the latest release of QuickBooks Desktop.

 

After that, create a test invoice and resend it to your email to double-check. If the issue persists, check out these articles for further guidance:

 

 

That's it! Please let me know how it goes by leaving a comment on this thread. I'm only a post away if you need further assistance. Take care and have a good one.

Frequent Explorer *

Re: Cannot send invoice by email

Hello,

 

I have had this same issue since January.  I am unable to send invoices.  I've tried all the suggestions you have mentioned with no luck.  I was referred to call support, where I was told that i would have to pay more to get help.  It seems to be an issue with QBD 2017, is anyone looking at resolving it?

QuickBooks Team

Re: Cannot send invoice by email

You'll want to give us a call again using the steps below so we can escalate this case for you, lbk3767.

  1. On your home page, press F1 and click the Contact us link.
  2. Type your concern in the Ask us anything field.
  3. Click Search.
  4. Click the Get Phone Number or Start a Message button.

In the meantime, you can save the invoice as a PDF and send outside of QuickBooks.

 

Let me if you have any questions I can help. Just click the Reply button anytime.

Established Member

Re: Cannot send invoice by email

I got same issue. I always exited program by clicking X at the top right corner just like I would any other program. I called tech and he said I was supposed to go to file and log off the quickbooks and that is the reason I got problems now and it will cost to fix. Really? I had update before problem began so may be it's an update. Also, I've been exiting quickbooks for 15 years like it and never had problem and he proceeds to tell me it's new once are like that. Really? What a rip off after I paid 600.00 for 2019 pro

QuickBooks Team

Re: Cannot send invoice by email

Thanks for joining this thread, @Nellichka.

 

Allow me to jump in and help provide some update about sending an invoice by email in QuickBooks Desktop. 

 

Are you using an outlook email when sending an invoice? If so, this is a known issue in QuickBooks. Our engineers are currently investigating and working on an immediate fix.

 

For the meantime, I encourage you to contact out QuickBooks Desktop Support Team so they can add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.

 

Here's how you can contact our live support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

However, if you're not using an outlook email, you can follow the troubleshooting steps provided by my colleague  FritzF or visit this article to resolve this issue. 

 

Please let me know how it goes by clicking the Reply button below. I'm just a post away if you have additional questions about sending invoice. Have a good one. 

Active Member

Re: Cannot send invoice by email

Having issue for 2nd time in 6months, believe mine is a security issue but its leading me to google and my google account which I dont use. My business email is att. This is so frustrating and Im very disappointed that we are charged $89 to get our invoices emailed to our customers!!! I have been a loyal customer since 2003 and Im just about finished with this.

QuickBooks Team

Re: Cannot send invoice by email

Hello llbint,

 

I appreciate you for joining the thread here in the Community. Allow me to assist you with your concern about emailing invoices within QuickBooks.

 

Before starting, can you share with me which type of QuickBooks you're currently using? Are you also using the Desktop version? Any additional information or screenshots will ensure timely solution.

 

For now, let's make sure to update the program to the latest release for maximum use of the functionality. For the detailed steps and instructions, I'm adding the article I recommend depending on the version you're using:

 

Update to the latest release of QuickBooks Desktop.

 

If you're still unable to make it work by following the steps and suggestion from above, I recommend reaching out to our Support Specialists this time. One of them will be able to take over and provide additional troubleshooting to fix the issue as quickly as possible.

 

Here are the steps:

 

  1. Click the Help option in the upper-right corner.
  2. Click QuickBooks Desktop Help.
  3. Select Contact Us.

Here's a screenshot for your visual reference:

 

 

Please reach out to me here should you need any further assistance with emailing invoices within the QuickBooks program. I'm always available to talk QuickBooks.

Super Explorer **

Re: Cannot send invoice by email

I think your QuickBooks Desktop is not up-to-date, please update your QuickBooks and then try again, hopefully it will work though. It worked for me on my Hosted QuickBooks..!

 

  1. Go to the Help menu at the top and pick Update QuickBooks Desktop on the drop-down.
  2. On the Options tab, click Mark All, then Save.
  3. Now, go to the Update Now tab and mark the Reset Update box, then select Get Updates.

Regards,

Adrian 

Experienced Member

Re: Cannot send invoice by email

May 15, 2019 cannot send invoices via Outlook.  It appears to be sending but doesn't show up in my sent box, nor do I get a copy in my inbox (I cc myself on all invoices).

QuickBooks Team

Re: Cannot send invoice by email

Thanks for reaching out to us, @brendastarr.


Have you tried performing the steps shared by my colleagues above? If you haven’t already, I recommend updating QuickBooks to the latest release.


Once done, check the web mail’s settings in the Preferences. Here’s how:

  1. Go to the Edit menu and choose Preferences.
  2. Click Send Forms.
  3. Under My Preferences tab, choose Outlook.
  4. Click Edit.
  5. Mark the SSL box or set it to Default.
  6. In the Server Name field, make sure the name matches with what’s on your email provider’s settings.

Right after, try sending the invoices again. Check out the following articles for reference: 

That should get you back on track.


Let me know how this goes and if you need anything else. I’ll be on the lookout for your response. Take care!
 

Community Contributor *

Re: Cannot send invoice by email

I developed this exact same problem just today.  I have been using Desktop Pro 2015 with no problems at all sending invoices, which I do every day and have done for years.  Today, all of a sudden, it won't allow me to send my invoices through either my default email or the other email I have set up.  None of the problems that come up in the error message are true:  I do have an internet connection, there is no firewall in the way, the email address is correct (because it hasn't changed), the password is correct (it hasn't changed and I double-checked through my email account to make sure it still works; it does); the port is still correct AND I downloaded the latest release to try to solve the problem.  I got out of the program and went back in.  I restarted the computer.  Nothing works.  I reached out to my email provider (Zoho) and then decided to try to send my invoices via the other email address (a Yahoo address).   That one won't work either.  So the problem is obviously coming from the Quickbooks application.  I am totally at a loss.  I really need to send out my invoices. 

 

I saw another response saying they've had this problem since January.  That simply cannot happen.  It's hurting me not to be able to do it for one day!

 

Please help!

 

Thanks.

QuickBooks Team

Re: Cannot send invoice by email

Hello there, @lizrouse.


Thanks for the in-depth details about your concern and for sharing the steps you’ve done to resolve this.


Ideally, you should be able to send transactions since the Email feature is properly set up. If you’re currently using Outlook, there’s already an open ticket about customers unable to email invoices using the said provider.


Our engineers are working towards finding a permanent solution. We send out emails to our customers to let them know the status of the issue.


To receive one, I recommend you get in touch to our Technical Support Team. They can add your company to the notification list of affected users: INV-0671.

 

In the meantime, I suggest following the steps in this article to help you get back on track: Error: QuickBooks is unable to send your email to Outlook.

 

In case you're not using Outlook, I still suggest contacting our support team. This way, they can trace where the issue is coming from and configure the Email setup.

 

Rest assured, I'll update this thread once the resolution is available.


This should point you in the right direction. Let me know how it goes after calling them. I want to ensure you’re all set with this concern.

 

Frequent Explorer *

Re: Cannot send invoice by email

I am seeing this issue again.  It worked after my update in April, but now it is failing again.  I checked to be sure I have the latest release, I do.   When I try to go to the "send forms" in options, it shuts down quickbooks, just like before.  It also shuts it down whenever I attempt to send an invoice and I have to open again. 

 

This issue started in January and is unacceptable.   Please advise if there is a resolution.

 

Thanks,

Community Contributor *

Re: Cannot send invoice by email: I HAVE 2 SOLUTIONS THAT REALLY WORKED!

This problem is solved for me now. I had this problem once a long time ago (I had forgotten about it) but going through some possible solutions with a customer service agent did help. So I’ll tell you what worked the first time and what worked this time.  (FYI:  NONE of the previous help I received worked.)
 
I.  The first time, the problem turned out to be caused by having enabled my Zoho Mail’s two-factor authentication security protocol. That of course requires any attempts to access/sign in to my email to be verified by also entering in a code I receive by email or text. But Quickbooks doesn’t support this. There’s no mechanism, once you attempt to send an email, to then wait and enter a code, so it just aborts. When I went back to my Zoho mail security settings and disabled two-factor authentication the problem was solved. So you might check on that.
 
II.  This time that wasn’t the issue and honestly I’m not exactly sure what did cause it suddenly but, at any rate, the problem is once again solved. Here’s what happened this time (it took a few steps):
 
1. The rep had me go into Company:My Company and sign in using the link at the top right of the screen. This is NOT the sign-in/password I use every time I open Quickbooks; instead, it’s the sign-in I use to get here, into the Quickbooks community and website. Now when I tried this at first, I got an error message saying something like unauthorized, etc. So instead I clicked on Manage My Account (a tad bit further down on the upper right) and had to sign in to do that. After that I was able to send a couple of invoices.
 
BUT (and this might be in some way due to still using discontinued Desktop 2015 so maybe it won’t happen to you) when I shut down Quickbooks, the next time I went in I had the original problem of not being able to send invoices.  AARGH!
 
2. So I went through that whole sign-in situation again. (See 1.) Again, I was able to send invoices. I got out of Quickbooks and went back in - couldn’t send them. So ...
 
3. I checked Preferences:General:Company Preferences.  Under Manage Login Settings there are two options:  1: Logoff every time a user closes the company or exits Quickbooks; 2: Keep user logged in for (a menu of selections).  I had option 1 checked at first but changed it to option 2.  I selected to stay signed in for 90 days.  This was all last week and I just checked about 5 minutes ago and, yep, I can still send invoices.  Yay!
 
BUT YOU SHOULD ALSO KNOW:  Remember, in the invoice screen, there is a print option that allows you to create and save a PDF to your computer.  Yes, it's a pain in the neck because more steps but at least you can generate an email outside of Quickbooks and attach the invoice.  This is what I did until the problem was solved.
 
So that was a lot.  Maybe one of these solutions will work for you all.  Good luck!
Active Member

Re: Cannot send invoice by email: I HAVE 2 SOLUTIONS THAT REALLY WORKED!

We are having the same problem last week it sent the invoices via Outlook with out a problem. Today it stopped just on one computer nothing changed it show it sent but does not show up in the sent folder in Outlook and the customer does not receive the invoice. We are using Quickbooks 2018.

QuickBooks Team

Re: Cannot send invoice by email: I HAVE 2 SOLUTIONS THAT REALLY WORKED!

Hello there, @Rescuestuff

 

I've checked here on my end about the investigation's status provided by my peer above and it's still open. Our engineers are actively working to have a permanent fix. 

 

To help fix this, let's ensure that QuickBooks isn't running as administrator. Here's how: 

 

  1. Right-click the QuickBooks icon.
  2. Choose Properties.
  3. Go to the Compatibility Tab.
  4. Deselect Run this program as Administrator. If it's grayed out, then first select the "Show Settings for All Users".
  5. Click Okay.
  6. Close and restart the program.

 

If the first step doesn't work, you can perform the other solutions through this article: QuickBooks is Unable to Send Your Email to Outlook

 

If you haven't contacted us yet to add your account to the list of affected users, I suggest you to do so. You can click the link provided by my colleague above on how to reach out to our QuickBooks Desktop Technical Support Team. 

 

This will get you on the right path, @Rescuestuff

 

I'm here anytime you have other concerns. Have a great day. 

Frequent Explorer *

Re: Cannot send invoice by email: I HAVE 2 SOLUTIONS THAT REALLY WORKED!

I continue to have this issue, it started back in January.  Last month I downloaded an update and it seemed to resolve, but now the issue is back again.  I have the latest update, I am not set up as admin, and I've tried all other suggestions.  Except the send forms, because whenever i try to access send forms, it kicks me out of quickbooks (which is what it does when I try to email invoices, as well).  Can someone from Quickbooks please advise the ETA for the resolution, and add me to the list to be contacted with updates?  I am beginning to consider looking at other options at this point.

Thanks,

QuickBooks Team

Re: Cannot send invoice by email: I HAVE 2 SOLUTIONS THAT REALLY WORKED!

Hello there, @lbk3767

 

Currently, we don't have a specific timeline for the resolution about QuickBooks being unable to send your forms to Outlook. Our Product Development Team is hands deck on getting this issue resolved. 

 

Since the other solutions on the article don't work, I still recommend contacting our QuickBooks Desktop Customer Support Team. From there, one of our specialists will add your company to the list of affected users. Once added, you'll be notified about the issue's status via email.

 

If you have any other product-related concerns, feel free to browse these helpful articles

 

Thank you for your patience in this matter, @lbk3767

 

Don't hesitate to visit us again if there's anything else you need. We're always here to help. 

Active Member

Re: Cannot send invoice by email

My completely crashes. Shuts the entire program down. I can not even go into the preferences and the send forms sections because it crashes there as well. Support says it is a fatal error and can not be fixed. 

QuickBooks Team

Re: Cannot send invoice by email

Hi there, @CandC1.

 

I'm here to help isolate the fatal error you're getting so you can access your QuickBooks preferences and be able to send forms. 

 

We have similar reports about this issue and it has been resolved. Let's proicess troubleshooting steps that will surely resolved the issue. 

 

First, let's end task your QBW32.exe QuickBooks running application or processes on your Task Manager. Here's how:

  1. Right-click the Windows task bar and select Start Task Manager.
  2. Click the Processes tab.
  3. Select the Name header to sort the processes alphabetically.
  4. Locate and select QBW32.EXE.
  5. Click End Process.

Right after, you need to delete the EntitlementDataStore.ecml to check if there's an encrypted file containing damaged information. To do this, follow the detailed steps in this article and scroll-down to Delete the EntitlementDataStore.ecml fileResolve installation errors by deleting damaged file

 

Once QuickBooks has been opened and activated, let's close and reopen your QuickBooks to ensure the issue is resolved. For good measure, you can reboot the computer to confirm.

 

Please let me know how it goes by clicking the Reply button below. I'll be here to keep helping if you have further questions about the fatal error. 

Established Member

Re: Cannot send invoice by email

Need more help on this, don't see qbw32.exe on task list

Frequent Explorer *

Re: Cannot send invoice by email

My scenario is the same - completely crashes every time i try to go into "send forms" or email invoices.  I will not do this manually again this month, it takes too much time - and I will be looking for another option for software if you are unable to help me get this resolved.  This has been an issue for me since Jan. 

 

I tried the steps above that you shared with CandC1 - but can't get past the first step.  I do not see 

  1. Locate and select QBW32.EXE

Suggestions would be appreciated. 

Community Contributor *

Re: Cannot send invoice by email

Thank you.  I will keep this plan to try in the future if the problem comes up again.  In the meantime, however, the steps that I originally laid out when I started the thread "I Have Two Solutions That Really Worked!" still seem to be working for me.  However, I do know from experience that this problem rears its ugly head again from time to time.  If it does, I might give your solution a shot.

Established Member

Quick books keep asking for a po# every time I try and send invoice

I updated quick books to try and fix this issue. I have had 3 computer people try and figure it out. 

Almost every time we try and send invoices a password box has us reenter the password. 

Any suggestions PLEASE