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Paintamerican
Level 2

Cannot send Invoices with gmail

Hi 

 

I am using Quickbooks desktop 2019 for Mac and i recently started having trouble sending invoice emails through quickbooks.  Everytime i try i get this message "The server returned the response: 5.7.8 Username and Password not accepted. Learn more at
5.7.8 https://support.google.com/mail/?p=BadCredentials r10sm3175703qkm.23 - gsmt"

 

Not sure what to do, Please help 

Solved
Best answer January 30, 2020

Best Answers
RaymondJayO
Moderator

Cannot send Invoices with gmail

Let's perform additional steps so you can send invoices through Gmail using QuickBooks Desktop for Mac, @Paintamerican

 

To start with, let's check the system requirements to make sure your email account is compatible with your QuickBooks version. For more information, go through this article: System Requirements.

 

Then, let's make sure your Gmail account is the default email reader from the Apple Mail menu. This ensures the program sends your sales forms through the default email account. I'll show you how. 

  1. Select Apple Mail.
  2. Choose Preferences.
  3. On the Preferences pane, click General.
  4. Confirm Gmail is your default email account. If not, set your default email reader to Gmail. 

 

Also, you can go back to your Preferences to make sure Gmail is your default email reader by performing the steps below.

  1. Go to QuickBooks from the top menu.
  2. Select Preferences.
  3. Click the Email icon.
  4. Configure QuickBooks to talk to Gmail.

 

Once done, email your invoices again. For detailed steps, see page 228 through this website: QuickBooks for Mac. This link also contains step-by-step instructions to help you effectively manage your income, expenses, lists, items, accounts, banking, and your company file. 

 

I'm just a comment away if you need further assistance. Have a great day, @Paintamerican

View solution in original post

14 Comments
Michael K
Moderator

Cannot send Invoices with gmail

Hey there, @Paintamerican. Glad to see you here in the Community.

 

I'm here to help you get your Invoices sent in QuickBooks for Mac. The error message you're receiving indicates that the Username and Password specified in your Preferences isn't matching the sign in info of your email address. I recommend ensuring your login info for your email is correct. Doing this is super easy and takes just a moment. Check it out:

 

  1. Go to the QuickBooks menu, then Preferences.
  2. Click the Email icon.
  3. From Send Emails Using, hit Custom.
  4. A list of Email Accounts will appear. If you haven't added any email accounts to QuickBooks, this list will be empty.
  5. Select the + button to add a new account.
  6. Add an account a name, then add the settings from your email provider.
  7. Repeat for any other accounts you’d like to add.

 

That's it! Keep me posted here by using the Reply button. I want to ensure you get back to business in no time. Have a great week ahead!

Paintamerican
Level 2

Cannot send Invoices with gmail

Hi Michael, 

 

I did all of that and made sure my username and passwords matched, but i am still unable to send the invoices.  Keeps saying the same thing 

 

Joanne

RaymondJayO
Moderator

Cannot send Invoices with gmail

Let's perform additional steps so you can send invoices through Gmail using QuickBooks Desktop for Mac, @Paintamerican

 

To start with, let's check the system requirements to make sure your email account is compatible with your QuickBooks version. For more information, go through this article: System Requirements.

 

Then, let's make sure your Gmail account is the default email reader from the Apple Mail menu. This ensures the program sends your sales forms through the default email account. I'll show you how. 

  1. Select Apple Mail.
  2. Choose Preferences.
  3. On the Preferences pane, click General.
  4. Confirm Gmail is your default email account. If not, set your default email reader to Gmail. 

 

Also, you can go back to your Preferences to make sure Gmail is your default email reader by performing the steps below.

  1. Go to QuickBooks from the top menu.
  2. Select Preferences.
  3. Click the Email icon.
  4. Configure QuickBooks to talk to Gmail.

 

Once done, email your invoices again. For detailed steps, see page 228 through this website: QuickBooks for Mac. This link also contains step-by-step instructions to help you effectively manage your income, expenses, lists, items, accounts, banking, and your company file. 

 

I'm just a comment away if you need further assistance. Have a great day, @Paintamerican

View solution in original post

Paintamerican
Level 2

Cannot send Invoices with gmail

Thank you for all your help, got it figured out now 

 

Thanks again 

jnh2
Level 1

Cannot send Invoices with gmail

Has anyone successfully resolved this error? I am using quickbooks desktop 2019 and recently updated and no longer able to send invoices or quotes through gmail. I see i am not the only one. Help!! I have tried all the suggested replies and no solution. Thanks

JamesDuanT
Moderator

Cannot send Invoices with gmail

Let's get this working so you can send your invoices or quotes again, jnh2.

 

Before we do any troubleshooting steps, I'd recommend updating your QuickBooks Desktop to the latest release. This would usually minor issues. After that, we can do the Verify and Rebuild process to determine whether your company file is damaged or not.

 

If you're still unable to send your invoices or quotes, there's a possibility that the Gmail profile in QuickBooks is damaged. We can delete and recreate it to refresh the setup:

  1. Click Edit at the top menu and select Preferences.
  2. In the Preferences window, select Send Forms and go to the My Preferences tab.
  3. Highlight the gmail profile and click Delete.
  4. Confirm the action.
  5. After that, you can reconnect your Gmail account.

This article might help if you're using the 2-step verification or the secure app access: Gmail couldn’t sign you in from QuickBooks Desktop.

 

Let me know how this goes so we can assist you more if necessary.

regsolutions
Level 1

Cannot send Invoices with gmail

how did you resolve this.  I have tried the ways suggested and still get the same message.

JamesDuanT
Moderator

Cannot send Invoices with gmail

Thanks for joining in on the thread, regsolutions.

 

If the troubleshooting steps mentioned above don't work for you, it'd be best to contact our Technical Support Team. They can review your account and provided additional steps to get this working for you.

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. Select Contact us and then enter that you get Reminder prompts. 
  3. Select Continue
  4. Choose either to Message an Agent or Talk to a Specialist

We'll be right here if you require further assistance. Have a great day!

 

oboyle
Level 1

Cannot send Invoices with gmail

Hello,

 

We recently upgraded to QuickBooks 2020 for Mac.  When we first switched over I was having an issue emailing invoices with my gmail account and then got it to work, but the other day it just stopped working.  I have tried many different things but keep getting an error message 5.7.8 username and password not accepted.  Please help, I need to send out hundreds of invoices next week via email and need to get this resolved. 

Angelyn_T
QuickBooks Team

Cannot send Invoices with gmail

Hello, @oboyle.

 

I appreciate the steps you've performed trying to fix the error you're getting. Since the error continues, we can perform the steps provided by RaymondJayO above to make sure that your system meets the requirements and guarantee that your email account is compatible with the version you're using. For QuickBooks Desktop for Mac 2020, here's an article you can check for the detailed information.

 

Also, make sure to update your QuickBooks to the latest release to improve program functionality and fix some common issues.

  1. Select Check for QuickBooks Updates from the QuickBooks drop-down menu.
  2. If a newer version is available, select Install Update.
  3. When prompted, select Install and Relaunch.
  4. When the update is complete, QuickBooks for Mac automatically opens.

Lastly, review the email settings from the Preferences and set Gmail as your default email reader.

 

  1. Tap on Preferences from the QuickBooks menu.
  2. Click the Email icon.
  3. Configure QuickBooks to talk to Gmail.

If the issue persists when you email your invoices, I encourage reaching out to our Support Team so a representative can configure and investigate the root cause of this error.

 

To contact support:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact, then select QuickBooks Desktop for Mac as your product.
  2. Tap on the Search for something else button, then enter a short description of your concern from the field provided and click Search.
  3. Choose a way to connect with a representative.

Also, feel free to read the topics from our QBDT for Mac help articles as your guide while working with QuickBooks in the future.

 

Let me know if you have any other questions about QuickBooks or emailing invoices, @oboyle. I'm a few clicks away to help. Have a good day!

John379
Level 1

Cannot send Invoices with gmail

Unable to authenticate with current sessions credentials

Adrian_A
Moderator

Cannot send Invoices with gmail

Hello John379,

 

Can you tell me more about your concerns? Where exactly are you having a hard time authenticating?

 

I'll be keeping an eye on your response. Stay safe!

alyas matian
Level 1

Cannot send Invoices with gmail

i been e.mail the invoices over 5 years just two days ago stop working and page coming up is wrong password

which my password is correct,

what should i do?

Adrian_A
Moderator

Cannot send Invoices with gmail

Let's get this working as soon as possible so you can send those emails out to your customers, alyas matian.

 

Make sure that QuickBooks is running as administrator. You can follow these steps:

 

  1. Right-click QuickBooks icon and click Properties.
  2. Go to the Compatibility Tab.
  3. Deselect Run this program as Administrator.
    Note: If Run this program as Administrator is grayed out, then first select the "Show Settings for All Users".
  4. Click Okay.
  5. Exit and restart QuickBooks.

 

Afterward, let's try sending an email again. If the same thing happens, you can check this reference for more steps to resolve the issue: How to fix "Error: QuickBooks is unable to send your email to Outlook.

 

Let me know how it goes on your end. Keep safe!

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