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Level 2

Cannot send Invoices with gmail

Hi 

 

I am using Quickbooks desktop 2019 for Mac and i recently started having trouble sending invoice emails through quickbooks.  Everytime i try i get this message "The server returned the response: 5.7.8 Username and Password not accepted. Learn more at
5.7.8 https://support.google.com/mail/?p=BadCredentials r10sm3175703qkm.23 - gsmt"

 

Not sure what to do, Please help 

Solved
Best answer January 30, 2020

Best Answers
Highlighted
Moderator

Cannot send Invoices with gmail

Let's perform additional steps so you can send invoices through Gmail using QuickBooks Desktop for Mac, @Paintamerican

 

To start with, let's check the system requirements to make sure your email account is compatible with your QuickBooks version. For more information, go through this article: System Requirements.

 

Then, let's make sure your Gmail account is the default email reader from the Apple Mail menu. This ensures the program sends your sales forms through the default email account. I'll show you how. 

  1. Select Apple Mail.
  2. Choose Preferences.
  3. On the Preferences pane, click General.
  4. Confirm Gmail is your default email account. If not, set your default email reader to Gmail. 

 

Also, you can go back to your Preferences to make sure Gmail is your default email reader by performing the steps below.

  1. Go to QuickBooks from the top menu.
  2. Select Preferences.
  3. Click the Email icon.
  4. Configure QuickBooks to talk to Gmail.

 

Once done, email your invoices again. For detailed steps, see page 228 through this website: QuickBooks for Mac. This link also contains step-by-step instructions to help you effectively manage your income, expenses, lists, items, accounts, banking, and your company file. 

 

I'm just a comment away if you need further assistance. Have a great day, @Paintamerican

View solution in original post

8 Comments 8
Highlighted
Moderator

Cannot send Invoices with gmail

Hey there, @Paintamerican. Glad to see you here in the Community.

 

I'm here to help you get your Invoices sent in QuickBooks for Mac. The error message you're receiving indicates that the Username and Password specified in your Preferences isn't matching the sign in info of your email address. I recommend ensuring your login info for your email is correct. Doing this is super easy and takes just a moment. Check it out:

 

  1. Go to the QuickBooks menu, then Preferences.
  2. Click the Email icon.
  3. From Send Emails Using, hit Custom.
  4. A list of Email Accounts will appear. If you haven't added any email accounts to QuickBooks, this list will be empty.
  5. Select the + button to add a new account.
  6. Add an account a name, then add the settings from your email provider.
  7. Repeat for any other accounts you’d like to add.

 

That's it! Keep me posted here by using the Reply button. I want to ensure you get back to business in no time. Have a great week ahead!

Highlighted
Level 2

Cannot send Invoices with gmail

Hi Michael, 

 

I did all of that and made sure my username and passwords matched, but i am still unable to send the invoices.  Keeps saying the same thing 

 

Joanne

Highlighted
Moderator

Cannot send Invoices with gmail

Let's perform additional steps so you can send invoices through Gmail using QuickBooks Desktop for Mac, @Paintamerican

 

To start with, let's check the system requirements to make sure your email account is compatible with your QuickBooks version. For more information, go through this article: System Requirements.

 

Then, let's make sure your Gmail account is the default email reader from the Apple Mail menu. This ensures the program sends your sales forms through the default email account. I'll show you how. 

  1. Select Apple Mail.
  2. Choose Preferences.
  3. On the Preferences pane, click General.
  4. Confirm Gmail is your default email account. If not, set your default email reader to Gmail. 

 

Also, you can go back to your Preferences to make sure Gmail is your default email reader by performing the steps below.

  1. Go to QuickBooks from the top menu.
  2. Select Preferences.
  3. Click the Email icon.
  4. Configure QuickBooks to talk to Gmail.

 

Once done, email your invoices again. For detailed steps, see page 228 through this website: QuickBooks for Mac. This link also contains step-by-step instructions to help you effectively manage your income, expenses, lists, items, accounts, banking, and your company file. 

 

I'm just a comment away if you need further assistance. Have a great day, @Paintamerican

View solution in original post

Highlighted
Level 2

Cannot send Invoices with gmail

Thank you for all your help, got it figured out now 

 

Thanks again 

Highlighted
Level 1

Cannot send Invoices with gmail

Has anyone successfully resolved this error? I am using quickbooks desktop 2019 and recently updated and no longer able to send invoices or quotes through gmail. I see i am not the only one. Help!! I have tried all the suggested replies and no solution. Thanks

Highlighted
Moderator

Cannot send Invoices with gmail

Let's get this working so you can send your invoices or quotes again, jnh2.

 

Before we do any troubleshooting steps, I'd recommend updating your QuickBooks Desktop to the latest release. This would usually minor issues. After that, we can do the Verify and Rebuild process to determine whether your company file is damaged or not.

 

If you're still unable to send your invoices or quotes, there's a possibility that the Gmail profile in QuickBooks is damaged. We can delete and recreate it to refresh the setup:

  1. Click Edit at the top menu and select Preferences.
  2. In the Preferences window, select Send Forms and go to the My Preferences tab.
  3. Highlight the gmail profile and click Delete.
  4. Confirm the action.
  5. After that, you can reconnect your Gmail account.

This article might help if you're using the 2-step verification or the secure app access: Gmail couldn’t sign you in from QuickBooks Desktop.

 

Let me know how this goes so we can assist you more if necessary.

Highlighted
Level 1

Cannot send Invoices with gmail

how did you resolve this.  I have tried the ways suggested and still get the same message.

Highlighted
Moderator

Cannot send Invoices with gmail

Thanks for joining in on the thread, regsolutions.

 

If the troubleshooting steps mentioned above don't work for you, it'd be best to contact our Technical Support Team. They can review your account and provided additional steps to get this working for you.

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. Select Contact us and then enter that you get Reminder prompts. 
  3. Select Continue
  4. Choose either to Message an Agent or Talk to a Specialist

We'll be right here if you require further assistance. Have a great day!

 

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