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kkkkkkkkkkk
Level 2

Cant Reactivate my inactive client

Hello QuickBooks,

I recently deactivated one of my client due to Wrong subscription issue.

Now I want to reactivate him back. How can I reactivate it back ? Secondly while reactivating I want the package to be of same nature like I took a package of GBP 10 for 10 companies but now while reactivating it shows GBP 36 why is that so ? Please help

3 Comments 3
kkkkkkkkkkk
Level 2

Cant Reactivate my inactive client

I am attaching two screenshots as well see them also

kkkkkkkkkkk
Level 2

Cant Reactivate my inactive client

2nd Screenshot it shows  companies and 1 more to be added to the same package please help. thanks

JessT
QuickBooks Team

Cant Reactivate my inactive client

Hi kkkkkkkkkkk,

 

With regards to pricing, I would recommend reaching out to our Support team. They will be able to access and check your billing details. By the way, your question is in the US queue, but it seems like you're using the UK version of QBOA.

 

US - Contact QuickBooks Online Accountant and ProAdvisor Support

UK - Contact QuickBooks Online Accountant and ProAdvisor Support

 

Feel free to go back to this thread if you have other questions in mind.

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