I can share some insights as to why the credit card was declined, gryanenterprises. Let's discuss the scenarios below.
First, could you specify the type of credit card you're using? What kind of payments are you attempting to process? Are they customer settlements or QuickBooks subscriptions, or is it something different? Please include any additional details in your response.
Since the credit card is designated solely for fuel and maintenance, it may have particular limitations that restrict its use to those services only. Although you may have previously processed payments successfully, the card issuer might have revised their policies regarding acceptable uses of the card and transactions. Thus, the card declined the payments for the tire and battery business.
Alternatively, you can verify the following if you input the credit card information manually:
- Confirm that the credit card number and the verification code are correct, with most cards having 16 digits while American Express has 15.
- Verification codes are typically 3 digits found on the back for cards like Visa, Mastercard, and Discover, while American Express has a 4-digit code on the front.
- Verify that there are no special characters or spaces in the credit card number or any of the other data fields.
- Use the customer’s address obtained from the US USPS website.
It's also worth noting that some business credit cards need extra commercial codes to complete transactions. In this case, refer to the Processing business credit cards section in this article: Fix customer's declined credit card payments.
On the other hand, view the possible reasons here to learn why it was declined during the billing process and what you can do to rerun the card: Credit card declined for QuickBooks Online subscription.
Explore this guide to accept online payments for online and in-person sales with QuickBooks Payments: Receive and process payments.
For more tailored guidance when handling payments, talk to our QuickBooks Live Expert Assisted.
Comment below for further assistance with payment-related questions or credit card management. I'll be here to lend a hand.
