We are using QuickBooks Desktop POS 18.0. We are running into a problem with our credit card reader. If the customer puts their credit card in the card reader before the system is ready the transaction cannot be completed and our computer freezes. We have to reboot the system and the credit card transaction is reversed. It is getting very annoying. Has anyone has this issue?
I've checked my resources, and there aren't any reported similar issues about your concern, @Rob721. But I'm here to provide the steps to get your credit card reader up and working again.
Here are the possible reasons you're unable to complete the transaction when the customer puts their credit card using the reader:
The card reader is incompatible with QuickBooks Desktop (QBDT) POS 18.0.
You're using an older version of the card reader.
Incorrect installation of the reader on the computer where the software is installed.
First, let's make sure the card reader is compatible with the software. Just go to this website: Compatible Devices. Then, locate the Card readers section to view the list.
Second, let's ensure you have the latest version of card reader. Just go to its settings to review it. Then, update it if necessary.
Third, the card reader must be connected to the computer properly with the software installed. Let's unplug and replug the device directly to the computer. This way, the credit card is set into the reader appropriately while processing the transaction.
However, if the issue persists, I'd suggest contacting our POS Customer Care Team. They have the necessary tools to check on your card reader and determine the root cause of this issue. They can also provide further steps to resolve this. Please check out our support hours before getting in touch with them. Here's how:
I recommend visiting this website: QBDT POS Resource Hub. It provides you articles about installing your software and hardware drivers, managing your data, processing payments, and using financial exchange in the software.
I'll be right here to help if you need further assistance. Take care always, @Rob721.
It appears the problem only occurs when certain credit cards are put into the card reader. Not sure if problem with card reader or system. We are running QuickBooks Desktop POS V18 R14 with a card reader Ingenico IPP350. We went through the 3 steps and everything is setup correctly.