Hi there, @barrybrech.
This isn’t the kind of customer service we want you to experience, but I'm here to share additional information about your concern in QuickBooks.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Also, our Customer Support experiencing a high volume of calls or customers waiting on the line. Rest assured that one from our support will call you back one of these days.
I know you already called, but I'd recommend contacting our Customer Support once again. This way, you can follow up on the ticket number of your concern and give you further details about it.
- Click the Help icon on the top menu.
- Tick Contact Us.
- Enter your concern in the What can we help you with? field.
- Tap Let's talk.
- Click Get a callback to connect with us.
Also, we've removed the case number that you've shared to protect the security of your account. The Community is a public forum and everyone can see the details that you've shared.
I've added some helpful resources for QuickBooks Online. It provides current updates and tutorials that can help you manage your account:
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Take good care.
