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APMTBA
Level 1

CC Reader update

Hi,

 

We have a couple of iPad running Go Payment and each iPad has a Card reader connected by bluetooth to it.

On one of the iPad, when using GoPayment we have a message saying that the Reader needs an update. When we select the option to update, it start downloading the data, but every time it stop after reaching between 3 and 13%, and it says Updated Failed.

 

Any idea how we can do that update ?

 

Regards,

C.S.

 

1 Comment 1
Jen_D
Moderator

CC Reader update

Good day, @APMTBA,

 

I can share some steps you can try to successfully update your reader. First, disconnect the reader from your iPad. Follow the steps below:

 

  1. On the app, click More, then select Hardware.
  2. Select Card Readers, then choose the card reader you want to disconnect.
  3. From the Readers Actions drop-down, press Forget Reader.

Next, reboot the card reader by pressing and holding the power button on the side of the device until its green. You can take out the device from its dock before you press the power button. Once done, do the update again and see if it works this time.

 

When successful, update QuickBooks GoPayment app before connecting the card reader back. Here's how:

 

  1. Launch your App store, then select Updates.
  2. Select Settings, then General.
  3. Tap Software Update

To download and install (OS) updates:

 

  1. Select Settings, then General.
  2. Tap Software Update.

 

To learn more about GoPayment and card reader fixes, refer to this article: Fix issues with the GoPayment and QuickBooks mobile app card reader

 

Let me know how it goes. I'll be right here if you need further assistance. Have a lovely day!

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