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Level 2

Change Owner/Principal and Payroll Admin Email Address

Hello,

 

I need to change an email address for Owner/Principal and Admin in  Payroll Annual Enhanced service. My company is using QBs Pro 2017 desktop.

I asked a person who is under principal and admin, but he doesn't remember his password for login to "Manage Your Account" and an answer to reset a password.

I am an authorized user for QBs, but I cannot change anything without his information.

These are lists I need to do as follows:

  • Need to reset password for Owner/Principal and Admin
  • Need to change email addresses for Owner/Principal and Admin
  • Need to change payment method for annual subscription

Also, I have another question. Can I pay by a check for annual subscription for Intuit QuickBooks Enhanced Payroll? My company has paid by our Credit Card so far.

 

Thank you,

Mutsumi

Solved
Best answer 11-12-2019

Best Answers
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QuickBooks Team

Change Owner/Principal and Payroll Admin Email Address

Hello there, @Mutsumi.


Changing the account credentials of the Primary Principal can be done by giving our Payroll Care Team a call. They can send a request to have this updated on our end. 

 

I recommend having him call our phone agents to perform the change. Our representative has tools capable of pulling up the company account in a secure environment, which we’re unable to do so here in the Community forum for security reasons. 


Here’s how to contact support:

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

When it comes to your payroll subscription’s payment method, we accept credit cards and electronic funds transfer (EFT). Paying using a check is currently unavailable. 


Check out this article for more information: Update billing for Desktop Payroll subscription.

 

I want to know how this goes and if you have additional concerns. I'm always here to help. Have a fantastic day!

View solution in original post

2 Comments
Highlighted
QuickBooks Team

Change Owner/Principal and Payroll Admin Email Address

Hello there, @Mutsumi.


Changing the account credentials of the Primary Principal can be done by giving our Payroll Care Team a call. They can send a request to have this updated on our end. 

 

I recommend having him call our phone agents to perform the change. Our representative has tools capable of pulling up the company account in a secure environment, which we’re unable to do so here in the Community forum for security reasons. 


Here’s how to contact support:

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

When it comes to your payroll subscription’s payment method, we accept credit cards and electronic funds transfer (EFT). Paying using a check is currently unavailable. 


Check out this article for more information: Update billing for Desktop Payroll subscription.

 

I want to know how this goes and if you have additional concerns. I'm always here to help. Have a fantastic day!

View solution in original post

Highlighted
Level 2

Change Owner/Principal and Payroll Admin Email Address

Thank you so much for your help KhimG. I will.

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